At a Glance
- Tasks: Support business travellers with their needs and resolve travel issues through various communication channels.
- Company: Join Perk, a global leader in travel and spend management.
- Benefits: Enjoy competitive pay, equity ownership, 25 days leave, and health coverage.
- Other info: Hybrid work model with opportunities for personal growth and community involvement.
- Why this job: Make a real impact on business travel experiences while working in a dynamic team.
- Qualifications: Fluent English, customer service experience, and a passion for problem-solving.
The predicted salary is between 30000 - 40000 € per year.
About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.
We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.
About the Role
We are seeking dedicated Customer Care Agents that are passionate about enhancing the experience of business travelers. Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy! If you are a problem solver driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team.
What You’ll Do
- Be a role model and a trusted advisor by showcasing Perk values and a customer centric approach in every customer interaction.
- Support and engage with our customers with their global business travel requirements.
- Communicate with customers via phone, live chat, and e-mail, to effectively resolve travel issues.
- Exceed customer expectations when managing bookings, queries and requests.
- Answer customer requests and as their trusted travel advisor and think out-of-the-box to provide innovative solutions where appropriate.
- Stay up-to-date with new features and product launches in Perk - there are lots so be prepared for some serious innovation!
We are looking for people who
- Have great communication skills, fluency in English, both written and spoken is essential.
- Possess self-motivation, a constant curiosity, and a strong desire to learn with a growth-oriented attitude.
- Are proficient with technology and can handle multiple tasks simultaneously without feeling overwhelmed.
- Are performance-driven and maintain a strong customer-first mentality by delivering high-quality service to a steady stream of customers daily.
- Are great problem solvers. Since we don’t always have immediate answers, you should relish the process of discovering them.
- Excel in a dynamic and collaborative setting, comfortable with change and ambiguity, able to work independently, and exercise good judgment to make decisions that prioritize customer satisfaction.
- Embody our values, add to our company culture and are passionate about travel.
- Are comfortable with an office based environment and have shift flexibility.
What we’re looking for
- Native or fluent level of English.
- Experience in a customer facing role whether that be retail or call centre environment.
- Experience supporting customers via email, live chat, and phone are a benefit.
- Experience working with KPIs and metrics - specifically with a focus on quality are also a benefit.
What we offer
- Receive competitive compensation and equity ownership in Perk.
- Perk offer the real living wage for this role.
- Rest and recharge with 25 days of annual leave plus bank holidays.
- Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex.
- Plan for your future with our qualifying earnings company pension plan with Aviva.
- Know that your loved ones are protected financially through your Life Insurance if the worst were to happen.
- Rest assured that you’re covered by income protection in case you experience a long-term sickness or absence.
- Leverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus.
- Join our unforgettable Perk events, including our spectacular annual summer party.
- Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones.
- Focus on your family with 12-16 weeks’ paid parental leave.
- Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes.
- Broaden your horizons with up to 20 "Work from Anywhere" days per year.
- Stay savvy with access to a wide variety of discounts and rewards.
- Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years.
- Let us help you move to one of our hubs with relocation support.
Working Hours & Conditions
- Hybrid working Office based in our Birmingham City Centre.
- Working hours are on a rotational basis between 8am - 7pm.
- Weekly working hours will be 37.5 with 1 weekend in 7 required, with advance notice always given.
How We Work
At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.
For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.
Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.
Protect Yourself from Recruitment Scams
All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.
Customer Care Agent (Hybrid) in Birmingham employer: Perk
At Perk, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in the heart of Birmingham. Our commitment to employee growth is evident through our comprehensive benefits package, including competitive compensation, generous leave policies, and opportunities for professional development. Join us to be part of a dynamic team that values innovation, collaboration, and making a real impact in the world of corporate travel management.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Agent (Hybrid) in Birmingham
✨Tip Number 1
Get to know Perk inside out! Familiarise yourself with our mission and values, especially the 7-star service we aim to deliver. This will help you connect with the team during interviews and show that you're genuinely interested in making business travellers happy.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers via phone, live chat, and email, it’s crucial to sound confident and clear. Try role-playing scenarios with friends or family to get comfortable with different customer interactions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve gone above and beyond to resolve issues. This will demonstrate your ability to think outside the box and provide innovative solutions, which is key for a Customer Care Agent.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Perk team. We can’t wait to see what you bring to the table!
We think you need these skills to ace Customer Care Agent (Hybrid) in Birmingham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer care and travel shine through. We want to see how much you care about making business travellers happy!
Tailor Your CV:Make sure your CV highlights relevant experience in customer-facing roles. We love seeing how you've gone above and beyond to deliver a 7-star service in the past!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you on the path to joining our amazing team.
How to prepare for a job interview at Perk
✨Know the Company Inside Out
Before your interview, take some time to research Perk thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer-Centric Mindset
As a Customer Care Agent, it's crucial to demonstrate your commitment to delivering a 7-star experience. Prepare examples from your past experiences where you went above and beyond for a customer. This will highlight your problem-solving skills and your ability to think outside the box.
✨Practice Effective Communication
Since you'll be communicating with customers via phone, live chat, and email, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member to refine your communication style and ensure you come across as friendly and approachable.
✨Embrace Curiosity and Adaptability
Perk values curiosity and a growth-oriented attitude. Be prepared to discuss how you've adapted to changes in previous roles and how you stay updated with new technologies or processes. This will show that you're not just a fit for the role but also someone who can grow with the company.
