At a Glance
- Tasks: Transform manual processes into automated solutions that boost team efficiency.
- Company: Join Perk, a leading platform in travel and spend management.
- Benefits: Enjoy competitive pay, flexible work, and opportunities for growth.
- Other info: Collaborative environment with a focus on AI and automation.
- Why this job: Make a real impact by streamlining operations with innovative tech.
- Qualifications: Experience in automation and problem-solving skills required.
The predicted salary is between 63000 - 77000 £ per year.
About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.
We're trusted by more than 12,000 companies worldwide, including On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.
Business Automation Engineer
As part of the Customer Care Service Design team, a Business Automation Engineer is responsible for identifying operational inefficiencies and transforming manual processes into scalable, automated solutions that improve how our teams work. He/She leverages a combination of workflow automation, data platforms, cloud technologies, and emerging AI capabilities to build reliable solutions that reduce manual effort, improve operational consistency, and enable Customer Care teams to scale efficiently.
Working closely with stakeholders across Customer Care, Product, Engineering, and other business functions, the Business Automation Engineer translates operational challenges into practical automation opportunities and delivers solutions using our supported technology stack, including Make.com, Airtable, Amazon Web Services (AWS), Zendesk, and emerging AI-powered tools. Their work alternates between supporting the day-to-day stability of our tooling ecosystem and delivering roadmap initiatives that improve operational efficiency, automation maturity, and user experience.
What You’ll Do
- Build and maintain automation solutions
- Design, develop, test, and deploy automations that eliminate manual work and improve operational efficiency.
- Maintain and enhance existing automations, integrations, and workflows to ensure reliability and scalability.
- Troubleshoot issues and provide ongoing support for deployed solutions.
- Translate operational needs into technical solutions.
- Partner with stakeholders to understand pain points, process gaps, and operational challenges.
- Convert business requirements into clear automation designs and implementation plans.
- Balance speed, simplicity, and long-term maintainability when designing solutions.
- Leverage our automation and AI ecosystem.
- Build solutions using supported enterprise platforms including Make.com, Airtable, AWS, Zendesk, and approved AI technologies.
- Explore opportunities to incorporate AI capabilities and intelligent automation where they can improve operational outcomes.
- Support experimentation and validation of new technologies that could increase automation maturity across the organization.
- Support strategic initiatives.
- Contribute technical expertise to roadmap projects and cross-functional initiatives.
- Collaborate with Tooling, Operations, Product, and Engineering teams to deliver automation solutions aligned with business objectives.
- Help ensure solutions are documented, maintainable, and scalable.
Success Looks Like
- Manual effort is reduced through reliable automation.
- Solutions are adopted and valued by internal users.
- Automations require minimal ongoing maintenance after deployment.
- Operational inefficiencies are proactively identified and addressed.
- Roadmap initiatives are delivered successfully and sustainably.
- AI and automation opportunities are evaluated pragmatically and implemented where they provide measurable value.
AI at Perk
AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes.
How We Work
At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.
For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.
Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.
Protect Yourself from Recruitment Scams
All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.
#LI-Hybrid
Business Automation Engineer in Birmingham employer: Perk
At Perk, we pride ourselves on being an exceptional employer that fosters a vibrant work culture and prioritises employee growth. With a commitment to innovation and collaboration, our teams enjoy the benefits of working in a dynamic environment where AI-driven development is at the forefront, alongside opportunities for personal and professional advancement. Located in the heart of London, we embrace an IRL-first approach, ensuring that our employees connect meaningfully while enjoying the flexibility of hybrid work.
StudySmarter Expert Advice🤫
We think this is how you could land Business Automation Engineer in Birmingham
✨Get Involved in Local Automation Meetups
We can’t stress this enough – getting your face out there in the automation and control systems community can really set you apart. Look for local meetups or workshops where you can chat with industry professionals, learn about what’s trending, and even discover hidden job gems. Who knows, you might meet someone from a company like Perk!
✨Show Off Your Projects
Make sure you have a portfolio of your work ready to roll. Whether it’s academic projects, internships or personal experiments, showcase how you’ve tackled automation challenges. When you apply for the Business Automation Engineer position at Perk, linking your portfolio gives your application that extra oomph and demonstrates your practical knowledge.
✨Leverage Your Uni Career Services
If you’re fresh out of uni, don’t forget about your career services! Many universities have established connections with companies in the automation field. They may know when Perk is looking for fresh talent or even have internships that lead to full-time positions. So, hit them up!
✨Keep an Eye on Industry Certifications
While hunting for roles, consider getting certified in relevant automation technologies. It shows dedication and gives you a leg up in the job market. Plus, many organisations offer job boards or networking events to certified professionals. This might just lead you to that coveted Business Automation Engineer role at Perk!
We think you need these skills to ace Business Automation Engineer in Birmingham
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for an automation-control-systems role, it’s crucial to highlight your technical skills. Whether it's your proficiency in programming languages like Python or understanding control systems, make sure your CV showcases these prominently. Don't forget to mention any specific software or tools you're experienced with – that’s music to the ears of hiring managers!
Tailor Your Projects to Automation:If you've worked on any relevant projects, especially those involving automation or control systems, make them stand out in your CV. Use a dedicated section to highlight these projects, explaining your role and the impact of your contributions. This could be the difference between getting noticed and getting overlooked!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine, so tell us why you’re passionate about automation-control-systems! Discuss specific experiences that sparked your interest in this field. Maybe it's a university project or a previous job that truly got you hooked. We love seeing that spark! Make sure to reference how you can contribute to Perk and its goals.
Quantify Your Achievements:In the world of automation, results matter. When listing your experiences, quantify your achievements wherever possible. Did you improve system efficiency by a percentage? Did you reduce downtime? Putting numbers to your successes not only demonstrates your impact but also lets us see the tangible outcomes of your efforts. It makes your application pop!
How to prepare for a job interview at Perk
✨Master Your Technical Knowledge
In the automation control systems field, you need to brush up on your technical know-how. Be prepared to talk about specific control systems you’ve worked with, such as PLCs or SCADA systems, and expect technical questions or even hands-on problem-solving scenarios during the interview.
✨Showcase Your Projects
Whether it's freelance projects or your academic work, come ready to showcase your portfolio of automation projects. Bring along any diagrams, code samples, or automation solutions you’ve implemented—these can really set you apart and demonstrate your applied skills to Perk.
✨Understand Industry Trends
Stay updated on the latest trends in automation technologies and methodologies, like Industry 4.0 or IIoT. We'll want to discuss how these concepts may affect the role and future projects at Perk, so showing that you're knowledgeable about current and emerging technologies can give you an edge.
✨Commit to Continuous Learning
As this is a full-time role, it's essential to express your eagerness for continuous improvement and learning. Share how you plan to enhance your skills and keep pace with the evolution of automation in the workforce – companies love candidates who are committed to growth and adaptability.
