Perk is seeking a Business Automation Specialist – Customer Care to design and ship AI-enabled automations that reduce manual work and improve customer experiences. You’ll work across Make.com, Airtable, Zendesk, Claude, and APIs, delivering end-to-end solutions with strong testing and guardrails.
You’ll partner with Operational Excellence and Customer Care Leadership, owning projects from ideation to live production and ongoing optimization.
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Automation Architect — Customer Care & AI Ops in Birmingham employer: Perk
At Perk, we pride ourselves on being an exceptional employer that fosters a vibrant work culture and prioritises employee growth. With a commitment to innovation and collaboration, our teams enjoy the benefits of working in a dynamic environment where AI-driven development is at the forefront, alongside opportunities for personal and professional advancement. Located in the heart of London, we embrace an IRL-first approach, ensuring that our employees connect meaningfully while enjoying the flexibility of hybrid work.
