account manager for travel and spend management

Описание: Perk provides an intelligent platform for travel and spend management that automates travel bookings, expenses, invoice processing, and other administrative work. It serves more than 12,000 companies worldwide and has over 1,800 employees across 12 offices.

Задачи:

• Own a portfolio of Tier 1 customers and build trusted relationships with champions, key decision-makers, and executive stakeholders across Finance, Procurement, Travel, HR, IT, and Leadership
• Build and execute strategic account plans by understanding customers’ businesses, identifying expansion opportunities, mitigating risks, and maximising long-term customer value
• Identify growth opportunities across business units, geographies, and product lines through new business opportunities, upselling, and cross-selling
• Drive adoption of Perk’s Travel and Spend platform by identifying underutilised features, expanding use cases, and partnering with customers on change management initiatives
• Use data and analytics to lead Quarterly Business Reviews (QBRs), presenting business outcomes, product adoption, ROI, and future strategic opportunities to senior stakeholders
• Educate customers on new platform capabilities and meet or exceed quarterly expansion targets
• Identify account challenges, develop timely solutions, and implement long-term strategies to improve customer outcomes and satisfaction
• Partner with Product, Engineering, and Technical Support teams to resolve issues, influence product improvements, and represent the customer’s voice
• Prioritise time and resources to maximise impact across the portfolio and key business initiatives

Требования:

• Significant experience managing a portfolio of Tier 1 customers in a SaaS, travel-tech, fintech, or spend management environment
• Ability to build relationships across Finance, Procurement, Travel, HR, IT, and executive leadership in large enterprise organisations
• Experience navigating complex enterprise organisations, procurement processes, multiple stakeholders, and executive decision-makers
• Outstanding presentation and communication skills, with the ability to influence stakeholders at all levels and build trusted, long-term relationships
• Strong financial, commercial, and analytical acumen, including the ability to discuss T&E policy, spend controls, ROI, cost optimisation, and operational efficiency with finance leaders
• Results-oriented mindset focused on customer satisfaction and long-term customer value
• Excellent prioritisation and time management skills, with the ability to manage competing priorities across strategic accounts
• Empathetic, honest, open, trustworthy, focused, and determined; a team player who prioritises team success, seeks feedback, and is open to giving and receiving constructive, direct criticism
• Experience using inside sales tools such as Salesforce, Google Tools, Zendesk, and Looker
• English is the official language at the office

Будет плюсом: experience with finance, procurement, travel, or expense management ecosystems

Условия:

• Competitive compensation and equity ownership
• 25 Days of annual leave plus bank holidays
• Private medical cover, voluntary dental insurance from Bupa, and discounted GymFlex memberships
• Company pension plan with Aviva, life insurance, and income protection
• Tax-efficient cycle and electric car schemes with Cycle2Work and Octopus
• Perk events, including an annual summer party
• Spring Health access to 12 therapy sessions and 12 coaching sessions for employees and their loved ones
• 12–16 Weeks of paid parental leave
• 16 Paid volunteering hours per year
• Up to 20 “Work from Anywhere” days per year
• Access to discounts and rewards
• A four-week fully paid sabbatical after 5 years
• Relocation support is available to move to one of the company’s hubs
• The team works in person 3 days a week; candidates must be based within commuting distance of a hub
• Work from Anywhere days are available for up to 20 days per year

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