At a Glance
- Tasks: Support business travellers by resolving their travel issues and exceeding expectations.
- Company: Join Perk, a global leader in travel and spend management.
- Benefits: Enjoy competitive pay, 25 days leave, health cover, and equity ownership.
- Other info: Flexible shifts, hybrid work model, and opportunities for personal growth.
- Why this job: Make a real impact on corporate travel while working in a dynamic team.
- Qualifications: Fluent English, customer service experience, and a passion for problem-solving.
The predicted salary is between 24300 - 29700 £ per year.
About Us
Perk (formerly Travel Perk) is the intelligent platform for travel and spend management.
Built to tackle the time‑consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more.
By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.
We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.
Visit www. perk. com to learn more.
Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston.
At Perk, we’re driven by our values, like being an owner, delivering a 7‑star experience, and working as one team.
We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential.
Our talent team brings together leading minds from the travel and Saa S industries, representing over 70 countries.
If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.
About the Role
We are seeking dedicated Customer Care Agents that are passionate about enhancing the experience of business travelers.
Our Customer Care team is crucial to our company’s success and growth. We value empathetic professionals who understand our mission: making business travelers happy!
If you are a problem solver driven by delivering a 7‑star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team.
- What You’ll Do
- Be a role model and a trusted advisor by showcasing Perk values and a customer‑centric approach in every customer interaction.
- Support and engage with our customers with their global business travel requirements.
- Communicate with customers via phone, live chat, and e‑mail, to effectively resolve travel issues.
- Exceed customer expectations when managing bookings, queries and requests.
- Answer customer requests and act as their trusted travel advisor and think out‑of‑the‑box to provide innovative solutions where appropriate.
- Stay up‑to‑date with new features and product launches in Perk - there are lots so be prepared for some serious innovation!
- We are looking for people who
- Have great communication skills, fluency in English, both written and spoken is essential.
- Possess self‑motivation, a constant curiosity, and a strong desire to learn with a growth‑oriented attitude.
- Are proficient with technology and can handle multiple tasks simultaneously without feeling overwhelmed.
- Are performance‑driven and maintain a strong customer‑first mentality by delivering high‑quality service to a steady stream of customers daily.
- Are great problem solvers. Since we don’t always have immediate answers, you should relish the process of discovering them.
- Excel in a dynamic and collaborative setting, comfortable with change and ambiguity, able to work independently, and exercise good judgment to make decisions that prioritise customer satisfaction.
- Embody our values, add to our company culture and are passionate about travel.
- Are comfortable with an office based environment and have shift flexibility.
- What We’re Looking For
- Native or fluent level of English.
- Experience in a customer facing role whether that be retail or call centre environment.
- Experience supporting customers via email, live chat, and phone are a benefit.
- Experience working with KPIs and metrics – specifically with a focus on quality are also a benefit.
What we offer
- Receive competitive compensation and equity ownership in Perk.
- Rest and recharge with 25 days of annual leave plus bank holidays.
- Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with Gym Flex.
- Plan for your future with our qualifying earnings company pension plan with Aviva.
- Know that your loved ones are protected financially through your Life Insurance if the worst were to happen.
- Rest assured that you’re covered by income protection in case you experience a long‑term sickness or absence.
- Leverage tax‑efficient cycle and electric car schemes with Cycle2Work & Octopus.
- Join our unforgettable Perk events, including our spectacular annual summer party.
- Always feel supported with Spring Health, our market‑leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones.
- Focus on your family with 12‑16 weeks’ paid parental leave.
- Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes.
- Broaden your horizons with up to 20 "Work from Anywhere" days per year.
- Stay savvy with access to a wide variety of discounts and rewards.
- Follow your passions and take a four‑week, fully paid sabbatical once you reach 5 years.
- Let us help you move to one of our hubs with relocation support.
- Working Hours & Conditions
Office based in our Birmingham City Centre office 5 days / week.
Working hours are on a rotational basis between 8am - 7pm.
Weekly working hours will be 37.5.
You will be required to work 1 weekend in every 7 weeks.
How We Work
At Perk, we take an IRL‑first approach to work, where our team works together in‑person 3 days a week.
As such, this role requires you to be based within commuting distance of our hubs.
We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.
For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office.
Please submit your resume in English if you choose to apply.
Do not forget to submit an updated portfolio and/or resume.
Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that.
We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.
Protect Yourself from Recruitment Scams
All official communication from Perk will always come from email addresses ending in @perk. com or @externalperk. com, our verified social media channels, or recruiters listed on our official Linked In page.
We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like Whats App, Telegram, or Signal.
If you receive a message claiming to be from Perk that seems suspicious, please do not respond.
Forward it to security@perk. com, and we will confirm whether it is legitimate.
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Customer Care Agent (Hybrid) in Birmingham employer: Perk
As a leading fintech company in London, we pride ourselves on fostering a dynamic work culture that champions innovation and collaboration. Our employees benefit from a hybrid working model, competitive remuneration, and ample opportunities for professional growth within the rapidly evolving payments sector. Join us to be part of a forward-thinking team dedicated to operational excellence and making a meaningful impact in the fintech landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Agent (Hybrid) in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Perk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Perk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Agent (Hybrid) in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Perk:Your cover letter is your chance to shine! Tell us why you want to work at Perk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Perk!
How to prepare for a job interview at Perk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
