LMS Customer Success Specialist in Leicester

Peritus Learning provides a range of high‑quality, affordable training and learning products and services (both online and offline) to help companies manage their people development, aimed at businesses of all sizes and sectors.

We’re on a mission to Save the World From Per User Pricing, giving customers something better without the price tag. We move fast, learn constantly, and challenge the old‑school nonsense holding our industry back.

What you’ll be doing

• Become a platform expert – handle day‑to‑day LMS administration: manage users, upload content, configure settings, and keep the platform running smoothly so customers get a seamless learning experience.
• Make learning simple – run onboarding and review meetings on Teams, show customers the ropes, and build action plans that you see through to implementation, helping them feel confident and empowered from day one.
• Solve problems like a pro – investigate login issues, content errors, or “why is this doing that?” moments, and find the fix fast.
• Own the whole journey – take customer issues from start to finish, looping in other teams only when you need backup.
• Think on your feet – listen, understand, and give solutions that make sense in real conversations.
• Spot patterns and share insights – help us identify recurring issues, trends, and clever customer behaviours, and work with the team to turn those insights into platform and process improvements.
• Be the calm in the chaos – keep cool, stay kind, and help customers feel genuinely supported, even on busy days.

What you’ll need

• Demonstrated experience working with an LMS (admin, support, or configuration) or similar digital platform.
• Proven customer‑facing experience in a B2B environment, supporting customers via Microsoft Teams/Zoom or over the phone.
• Strong experience managing customer expectations – prioritise, set realistic time frames, and keep customers updated throughout.
• Proven ability to meet deadlines and hit targets effectively, especially in a busy support environment.
• Brilliant communication skills – make technical things sound simple.
• Sharp eye for detail – ensure processes are followed and issues are resolved accurately.
• Positive, proactive attitude – take ownership, follow tasks through to completion, and don’t shy away from learning new things.
• Comfortable with feedback and continuous improvement; grow fast with us.
• Willingness to work collaboratively in an office‑based team environment – this role is fully office‑based.
• Perform any other duties as required by the business, ensuring flexibility and a proactive approach to changing priorities.

We’d love to hear from you if you

• Already know your way around an LMS and want to become one of our go‑to platform pros.
• Live for great customer service – genuinely enjoy helping people.
• Ask questions, embrace change, and pick things up fast.
• Love being part of a team, building others up, and creating an environment where everyone can do their best work.
• Spot problems and figure out better ways to do things.
• Stay steady under pressure and handle tricky conversations with grace.
• Bring empathy and patience, especially for customers who need a little extra support.

Why else you’ll love it here

• Company pension scheme
• Professional and career development opportunities
• Potential for hybrid working
• Fast‑paced, collaborative, and fun office culture
• Modern workplace with free on‑site parking
• Kitchen with free snacks and drinks

Want to be part of our mission? We want to hear from you.