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- Tasks: Support customers via email, phone, and Teams while resolving queries and providing technical assistance.
- Company: Peritus Learning offers affordable online learning solutions to help organisations unlock their team's potential.
- Benefits: Enjoy a competitive salary, remote work options, and professional development opportunities in a fun office culture.
- Why this job: Join a dynamic team where your contributions make a real impact on customer success and learning.
- Qualifications: Strong communication skills and a passion for problem-solving; customer service experience is a plus.
- Other info: Ideal for energetic individuals who thrive in fast-paced environments and want to grow their careers.
The predicted salary is between 18000 - 27000 £ per year.
Peritus Learning provides a wide range of learning and development solutions (both online and offline) to help organisations develop the full potential of their people. Our mission is to make online learning affordable for all, so organisations can support the growth of all their people without limiting opportunities due to budget.
As a Customer Service Advisor, you will play a key role in building strong relationships with our customers while driving the success of our service strategies. We are looking for someone who can provide exceptional customer service and technical assistance for our clients.
The role:
- Act as the first point of contact for customers using email, phone, Microsoft Teams, and our helpdesk.
- Diagnose and resolve customer queries within agreed timescales, delivering proactive and effective solutions.
- Build and maintain customer support resources, including knowledge bases.
- Participate in team meetings and assist in testing new functionality.
- Become a technical expert on our platforms and translate this into best practices for our clients.
- Advise clients on how to maximise the use of our products and services.
- Follow our compliance processes and escalate potential issues as needed.
- Manage workloads to align with customer projects and goals.
- Analyse and interpret data to support continuous improvement.
This role is best suited to someone who excels in a fast-paced customer focused environment. If you can demonstrate resilience, are passionate about customers and are eager to learn then this is the opportunity for you.
Personal Qualities:
- Communication: You will be able to liaise with clients, suppliers and other team members on a day-to-day basis either via email, phone or video calls so excellent communication skills are essential.
- Problem Solving: The ability to think on your feet and deal with problems as they arise, identify the root of the issue, seek a solution and implement it is a fundamental life skill. We encourage each other to seek solutions before getting bogged down in what went wrong; a “can-do” attitude is paramount to achieving this.
- The ability to work as part of a team, under instruction or independently are key skills for anyone working at Peritus. Our clients incorporate our services into their long term strategy so collaboration is key.
- We encourage accountability in our work, own your work and take responsibility for the finished result. The successful applicant will be a key part of our team and they will make a difference to our business every single day.
Preferred Skills:
- Experience in a customer support/service role would be a distinct advantage.
- Good IT and systems technical experience including Microsoft packages (an LMS or HRIS would be ideal).
- Strong communication and listening skills, with a positive approach.
- Excellent people and customer service skills with attention to detail.
- Ability to thrive in an ever-changing, upbeat environment.
- Strong organisation and time management skills.
- Ability to work autonomously while maintaining focus and work ethic.
- Energetic team player with a motivation to maintain best practices.
- A drive to succeed!
Competitive starting salary of £22.5k increasing after probation period. Fast-paced, collaborative, and fun office culture. Professional and career development opportunities. Remote working options. Modern workplace with free on-site parking.
Seniority level: Entry level
Employment type: Full-time
Industries: Professional Training and Coaching
Customer Service Advisor employer: Peritus Learning
Contact Detail:
Peritus Learning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered by Peritus Learning. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your communication skills, especially in a remote setting. Practice clear and concise communication via email and video calls, as these are key channels for the Customer Service Advisor role.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your capability to think on your feet and provide effective solutions.
✨Tip Number 4
Engage with the company’s online presence. Follow them on social media and participate in discussions related to customer service and learning development. This can give you insights into their culture and values, which you can reference in conversations.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service roles. Use bullet points to make it easy to read, and include specific examples of how you've successfully resolved customer issues in the past.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your ability to thrive in a fast-paced environment. Mention your problem-solving skills and how you can contribute to building strong relationships with clients at Peritus Learning.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Peritus Learning
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from past experiences where you successfully resolved customer queries or collaborated with team members.
✨Emphasise Problem-Solving Abilities
Highlight your problem-solving skills by discussing specific instances where you identified issues and implemented effective solutions. This will show that you possess the 'can-do' attitude that Peritus Learning values in their team.
✨Familiarise Yourself with Their Products
Before the interview, take some time to research Peritus Learning's services and products. Being knowledgeable about what they offer will allow you to discuss how you can help clients maximise their use of these resources, showcasing your proactive approach.
✨Demonstrate Team Collaboration
Since teamwork is essential at Peritus Learning, be prepared to share examples of how you've worked effectively within a team. Discuss how you contribute to group goals and support your colleagues, which aligns with their collaborative culture.
