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- Tasks: Assist users with system faults and provide solutions remotely.
- Company: A leading clean-tech power systems company in the UK.
- Benefits: Starting salary of £27,000 - £30,000, 25 days holiday, and progression opportunities.
- Other info: Great opportunity for career growth in a sustainable industry.
- Why this job: Join a dynamic team and make a difference in clean technology.
- Qualifications: Experience in technical support and strong phone communication skills.
The predicted salary is between 27000 - 30000 £ per year.
A clean-tech power systems company in the UK is looking for a remote technical support specialist to assist users with system faults and issues. You’ll utilize internal procedures to provide solutions, log cases in Salesforce, and work as part of a dynamic technical team.
Ideal candidates will have:
- Experience in technical support
- Strong phone communication skills
- A basic understanding of systems
The position offers a starting salary of £27,000 - £30,000, 25 days holiday, and opportunities for progression.
Remote Technical Support Advisor – Clean-Tech Power in Mansfield employer: Perigon Search
Contact Detail:
Perigon Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Technical Support Advisor – Clean-Tech Power in Mansfield
✨Tip Number 1
Get to know the company inside out! Research their clean-tech solutions and understand their mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone communication skills! Since this role involves assisting users over the phone, try role-playing with a friend or family member. This will help you feel more confident and articulate when discussing technical issues.
✨Tip Number 3
Familiarise yourself with Salesforce! If you haven't used it before, check out some online tutorials. Being comfortable with logging cases will give you an edge and show that you're ready to hit the ground running.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Remote Technical Support Advisor – Clean-Tech Power in Mansfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support and any relevant skills. We want to see how you can bring your unique background to our clean-tech power systems!
Show Off Your Communication Skills: Since strong phone communication is key for this role, let us know about your experiences where you've effectively communicated solutions to users. A little storytelling goes a long way!
Familiarise Yourself with Salesforce: If you have experience with Salesforce or similar case logging systems, mention it! We love candidates who are ready to hit the ground running and can navigate our internal procedures smoothly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our dynamic team!
How to prepare for a job interview at Perigon Search
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to clean-tech power systems. Familiarise yourself with common issues users might face and be ready to discuss how you would troubleshoot them. This will show that you’re not just a candidate, but someone who can genuinely help solve problems.
✨Master Salesforce Basics
Since you'll be logging cases in Salesforce, it’s a good idea to have a basic understanding of how the platform works. If you can, try to get some hands-on experience or watch tutorials online. Being able to demonstrate familiarity with the tool during your interview will definitely give you an edge.
✨Practice Your Communication Skills
Strong phone communication skills are key for this role. Practice explaining technical concepts in simple terms, as if you were talking to someone without a technical background. This will help you convey your ideas clearly and effectively during the interview.
✨Show Your Team Spirit
This position involves working as part of a dynamic technical team, so be prepared to discuss your experiences collaborating with others. Share examples of how you’ve worked well in a team setting, resolved conflicts, or contributed to group success. This will highlight your ability to fit into their team culture.