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- Tasks: Provide technical support and troubleshoot issues for energy units across the UK.
- Company: Join a growing UK business focused on clean power systems.
- Benefits: Earn £27,000 - £30,000 with 25 days holiday and fixed hours.
- Why this job: Be part of a close-knit team and make a real impact in tech support.
- Qualifications: Experience in technical support and a confident phone manner required.
- Other info: Great progression opportunities into engineering roles for the right candidate.
The predicted salary is between 27000 - 30000 £ per year.
Looking for a technical support role within a small, close-knit team? This position sits within a central support function, helping to monitor and support a UK-wide fleet of energy units used on construction sites, infrastructure projects, and events. You’ll be handling incoming faults, following set procedures to troubleshoot issues, and helping keep systems running efficiently. Some problems can be resolved remotely, while others will need to be escalated to engineers in the field.
What’s on offer:
- £27,000 - £30,000 basic salary, depending on experience
- Monday to Friday, 40 hours per week
- Fixed shift pattern: either 07:00 - 15:00 or 09:00 - 17:00
- 25 days holiday plus bank holidays
- Full onboarding and clear internal procedures
- Longer-term progression into engineering or build-based roles for the right person
What you’ll be doing:
- Handling inbound fault calls from users experiencing system issues
- Following internal SOPs to troubleshoot and work through fixes
- Recording and managing cases through Salesforce
- Monitoring system status and performance via platforms such as Victron
- Escalating problems to engineers where a remote resolution is not possible
- Arranging planned maintenance visits
- Extracting system data to support reporting and performance tracking
You’ll be based in the company’s control hub, working as part of a small, close-knit technical support team.
About the company:
This is a UK-based business that designs, builds and operates clean power systems for off-grid, high-demand environments. They manage their own fleet of units, operate a central control room, and handle first-line fault diagnosis through their internal support team. It is a well-run and growing operation, and a good fit for someone who enjoys structured processes, problem solving, and working in a technical support environment.
What you’ll need:
- Previous experience in technical support, helpdesk, or a call centre environment
- A confident and professional telephone manner
- Ability to follow troubleshooting steps and work through issues in a logical way
- Good general technical understanding - you do not need to be an engineer, but you should be comfortable working through systems and faults
- Experience with Salesforce or another CRM would be useful
- Candidates from broadband, telecoms, utilities, or smart energy support backgrounds are likely to be a strong fit
Next steps:
If it sounds like the sort of role you’d be interested in, send over your CV. It does not need to be perfectly polished. Every application will receive a response.
Technical Support Advisor employer: Perigon Search Ltd
Contact Detail:
Perigon Search Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Advisor
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be handling technical issues, brush up on common problems and solutions related to energy systems. This will give you the confidence to tackle questions during interviews.
✨Tip Number 3
Network with current employees or others in the industry. Reach out on LinkedIn or join relevant groups. They can provide insights about the role and even refer you, which can boost your chances of landing the job!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining the team. Don’t forget to follow up after a week or so to express your continued interest!
We think you need these skills to ace Technical Support Advisor
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and the company.
Tailor Your CV: Make sure to tweak your CV to highlight relevant experience in technical support or similar roles. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Showcase Problem-Solving Skills: Since this role involves troubleshooting and resolving issues, share examples of how you've tackled problems in the past. We appreciate candidates who can think on their feet and follow procedures effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Perigon Search Ltd
✨Know Your Tech
Brush up on your technical knowledge related to energy systems and troubleshooting. Familiarise yourself with common issues that might arise in a technical support role, as well as the tools you'll be using, like Salesforce. This will help you speak confidently about your experience and how you can contribute.
✨Practice Your Call Handling
Since you'll be handling inbound fault calls, practice your telephone manner. Role-play with a friend or family member to simulate a call where you troubleshoot an issue. This will help you stay calm under pressure and demonstrate your problem-solving skills during the interview.
✨Understand the Company Culture
Research the company and its values. Since they pride themselves on being a close-knit team, think about how you can showcase your teamwork and communication skills. Be ready to share examples of how you've worked effectively in a team environment in the past.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and the company. You might ask about the onboarding process or opportunities for progression into engineering roles, which aligns with what they offer.