Director of Clinical Services in Worcester

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Director of Clinical Services St Richard’s Hospice

Shape the future development of hospice care, champion clinical excellence and lead services that make a lasting difference to people and families across Worcestershire.

• Location: Worcester

St Richard’s Hospice is a leading independent hospice charity supporting people and families across Worcestershire. We are proud of the quality of our care and ambitious about how our services continue to evolve for the future.

We are now seeking an exceptional Director of Clinical Services to join our executive team and provide strategic and operational leadership across all clinical, medical and care services.

This newly created role offers a significant opportunity to influence the future direction of St Richard’s. We are looking for a credible and compassionate senior clinical leader with experience of leading complex, multidisciplinary healthcare services, delivering transformation and developing high-performing teams.

Visible, collaborative and courageous, you will bring fresh thinking, build strong relationships and help us continue to deliver the very best care and support for our community.

Who we are

St Richard’s Hospice serves communities across Worcestershire, providing expert care and support across hospice, community and well-being settings.

As a values-led organisation, we are committed to compassionate care, clinical excellence, partnership working and continuous improvement. At the heart of everything we do is a simple belief: people are more than their illness. We see the person, not just the patient, understanding what matters to each individual, respecting their choices, and supporting their physical, emotional, social, and spiritual needs.

We are proud to be rated ‘Outstanding’ by the Care Quality Commission, reflecting our commitment to exceptional, person-centred care for every person and family we support.

St Richard’s Hospice is a registered charity in England and Wales (No. 515668).

If you would like to know more about this role please contact Lucy Kennedy-Mavers

Thank you for your interest in becoming our new Director of Clinical Services at St Richard’s Hospice.

St Richard’s Hospice strategic intent 2024 – 2027

Our vision, Caring for Life Together, inspires our purpose to continue providing care and support for people with an illness that cannot be cured and supporting their loved ones with practical, emotional and bereavement support. We will deliver our purpose through the following 6 strategic intentions:

• Our Clinical Excellence: Delivering exceptional care that continues to meet the holistic needs of people within our communities. Continually improving our services, ensuring they are easily accessible, responsive, safe and sustainable and maintain a CQC rating of Good or above. Ensuring our Hospice environment continues to enhance comfort, dignity and well-being.
• Valuing our quality workforce: Delivering St Richard’s care and support through an integrated, inclusive and diverse workforce of empowered staff and volunteers, maintaining our reputation as a good employer. Attracting and retaining people through competitive salaries, benefits, flexibility and welfare support. Investing in our people and enhancing skills through ongoing learning and development. Offering flexibility, variety and quality in our volunteering opportunities, utilising people’s unique value and potential.
• Learning and research underpin our organisation: Developing a culture of learning and continuous improvement throughout St Richard’s. Using research outcomes and best practice to support development across all areas of our hospice, from services to income generation.
• Digital transformation: Developing information technology and digital solutions to facilitate different ways of working that maximise the efficient and effective use of our resources. Exploring the use of artificial intelligence systems to identify possible opportunities for use. Utilising digital systems, processes and records across all our activities to ensure regulatory compliance and support the delivery of exceptional care and support services. Ensuring the ongoing development and production of robust data to inform our continuous improvement, decision‑making, management and governance.
• Sustainability underpins our growth: Creating a culture of continuous improvement and growth across all our income generation streams, ensuring future sustainability and service delivery. Maintaining St Richard’s desired target level of free reserves with effective and efficient, and where practical environmentally friendly, use of resources. Developing future services only when there is an equally identifiable and sustainable level of income.
• Profile, partnership and collaboration underpin our reputation: Developing St Richard’s profile and respected reputation in all the local communities we serve through our partnership and collaboration with donors, supporters, hospices, other charities and the NHS. Nurturing and sustaining these relationships to achieve effective joint working and the ongoing creation of beneficial outcomes for patients and their loved ones.

St Richard’s is committed to being a place where everyone feels welcome.

Whether you are cared for by us, employed by us, volunteer for us, or support us in any way, we want to be accessible and inclusive to you.

We believe people should have equitable access to our services and opportunities, and to be treated with kindness and respect.

We are committed to overcoming economic, cultural, social, and geographical barriers within our community. We welcome and value all forms of difference and diversity without exception.

We offer the following amenities:

• Step free access to the building, all key meeting rooms and bathrooms, and an accessible workstation
• Accessibility dogs are welcome
• Interviews can be held in meeting rooms that support hearing loops
• Papers and materials can be presented in different formats
• A sign language interpreter can be accessed for interview
• Working patterns and locations can be adjusted

Further information

The Hospice provides specific adjustments tailored to individual needs. This is usually assessed via Occupational Health or Access to Work. Depending on the requirements, there are several ways to support individuals. If candidates want to discuss something specifically, this can also be picked up separately for the purposes of the interview process, feedback and appointment.

If you require any job information in an alternative format (e.g. large print), please contact the lead consultant. Please also let us know if you would like to submit your application in an alternative format.

Applicants with disabilities are welcome to contact us in confidence at any stage of the recruitment process to discuss any reasonable adjustments or support that may be required to ensure fair and equal participation.

Recruitment selection processes are based on evidence of competence stated in the person specification and in relation to our values.

Timetable

Closing date: 9 a.m. Tuesday 10th November 2026

Candidates informed of outcome: Friday 13th November 2026

First stage interviews (online): Wednesday 18th and Thursday 19th November 2026

Second stage interviews (in person): Monday 30th November 2026

Peridot and St Richard’s Hospice are committed to promoting equality and diversity. To help us raise awareness and support a culture that is diverse and recognises and develops the potential of all, we need to appreciate the profile of candidates who apply for positions. We will send you an equality monitoring survey at the point of receiving your application and at the time of placement. This ensures that our processes remain inclusive and equitable throughout, and provides us with important data to help us showcase our impact.

The information will be treated confidentially and anonymously and will help us to support our commitment to fair recruitment practice. All information provided will be held in the strictest confidence and will not be shared with anyone, in line with the Data Protection Act 2018 launched on 25 May 2018.

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