Customer and Commercial Director | Certsure, home of NICEIC

Home / Roles / Customer and Commercial Director | Certsure, home of NICEIC Customer and Commercial Director Certsure, home of NICEIC Help shape how NICEIC creates greater value for its customers and grows its impact across an industry central to the UK’s transition to a safer, more electrified future. Location: Hybrid, with approximately three days each week working in person. Hub agreed as Dunstable or Chesterfield, depending on where you are based. Salary: £120,000 to £140,000, depending on experience, plus benefits About the role As the Customer and Commercial Director, you will join our senior leadership team and help turn those ambitions into sustainable growth. You will shape how we understand our customers and markets, using that insight to develop propositions, inform pricing and investment decisions, and identify opportunities for growth. You will have responsibility for revenue growth across customer-facing products and services, including training, publications, events and value-added services. There is significant scope to develop our commercial capability. We want to become more deliberate in how we approach customer acquisition and retention, develop our pipeline and use data to understand performance. You will bring together customer, commercial, marketing and market thinking so that we make better decisions about where to focus our energy and investment. You will work closely with colleagues across technical, operations, assurance, training, technology and transformation. That collaboration matters. Commercial growth at NICEIC needs to sit comfortably alongside the technical integrity and trust on which our reputation has been built. Who we are looking for You will bring senior leadership experience from a commercial, customer- or revenue-led environment, with evidence of delivering growth and developing commercial capability. We are interested in experience gained across different sectors. You might have worked in a commercial business, professional or membership organisation, certification or regulated environment, or another organisation with products and services that customers actively choose to buy. You will understand the disciplines behind sustainable growth, including propositions, pricing, pipeline, customer insight and market development. You will also be comfortable using evidence and financial information to make decisions about investment and return. Just as importantly, we want someone who works collaboratively, shares expertise and creates space for constructive challenge. You will contribute beyond your own directorate, helping us build a stronger senior leadership team and develop the capability we need across Certsure. If you are interested in using your commercial experience to help an established and trusted organisation grow its value to customers and the wider industry, we would be pleased to hear from you. Location Certsure’s principal locations are Dunstable and Chesterfield. The successful candidate’s hub will be agreed based on where they are based: either location can be their formal place of work. Travel to the other site will be treated as business travel, with expenses covered. The expectation is approximately three days each week working in person. Those days may include time at the candidate’s hub or the other site, with customers or elsewhere across the organisation, depending on priorities. There is no prescribed split between Dunstable and Chesterfield. Wednesdays are generally used for face‑to‑face leadership activity, with meetings able to take place across the two principal sites. Beyond this, the Director will have flexibility to organise their time around their team, customers and business priorities. Welcome from the Chief Executive Officer Thank you for your interest in joining Certsure as our Customer and Commercial Director (known internally as Customer, Growth