At a Glance
- Tasks: Manage customer orders and ensure timely delivery while resolving challenges.
- Company: Join a dynamic team focused on customer satisfaction and project success.
- Benefits: Enjoy a competitive salary, bonus, generous leave, and private healthcare.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be the hero for customers by ensuring their needs are met and projects run smoothly.
- Qualifications: Customer service experience and strong admin skills are essential.
The predicted salary is between 25000 - 32000 € per year.
What You’ll Do On a Typical Day:
- Responsible for the order process ensuring equipment is delivered in a timely and accurate manner.
- Managing customers’ expectations during the off-hire process and project closure phase.
- Resolving challenges for customers when orders cannot be fulfilled completely.
- Finalising projects under the guidance of the Sales team.
- Understanding of PERI processes and procedures.
- Develop good working relationships with Sales, Logistics, and Accounts.
- Develop relationships with customers’ key personnel.
- Work closely with the Sales Team to assist and reduce their effort in managing projects once deliveries have started.
Benefits:
- Competitive salary.
- Non-contractual annual bonus.
- 20 days annual leave entitlement plus Bank Holidays.
- 5 days annual leave for Christmas shutdown.
- Company pension contributions: 3% employee + 6% contribution.
- Private Healthcare cover.
- Life Assurance 3 times basic salary.
Qualifications:
- Experience in customer services with knowledge of database systems.
- Good knowledge of MS Office (essential).
- Strong administration and customer service skills, with the ability to work calmly in a busy environment.
- Excellent communication and social skills, with a strong work ethic, open and reliable.
- NVQ in Business Administration – desired.
Customer Service Adviser in Rugby employer: PERI
Join a dynamic team as a Customer Service Adviser where your contributions directly impact customer satisfaction and project success. With a competitive salary, generous annual leave, and comprehensive benefits including private healthcare and a robust pension scheme, we prioritise employee well-being and growth. Our collaborative work culture fosters strong relationships across departments, ensuring you thrive in a supportive environment while developing your skills and career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser in Rugby
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Adviser role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. We want you to showcase your strong communication skills and ability to handle challenges with ease.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. Remind them of your enthusiasm for the role and how you can contribute to their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Adviser in Rugby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Customer Service Adviser role and how you can contribute to our team. Keep it friendly and professional!
Showcase Your Skills:Mention your proficiency in MS Office and any database systems you’ve worked with. We love candidates who can demonstrate strong administration skills and a knack for problem-solving in busy environments.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at PERI
✨Know the Order Process Inside Out
Make sure you understand the order process thoroughly, as this role revolves around it. Familiarise yourself with how equipment is delivered and what challenges might arise during the off-hire process. This knowledge will help you answer questions confidently and show that you're ready to tackle any issues.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully managed customer expectations or resolved challenges. Highlight your ability to stay calm under pressure and how you’ve built strong relationships with customers and colleagues alike. This will demonstrate that you have the right skills for the job.
✨Brush Up on MS Office and Database Systems
Since good knowledge of MS Office is essential, make sure you're comfortable using tools like Excel and Word. If you have experience with database systems, be ready to discuss how you've used them in previous roles. This will show that you can handle the administrative side of the job effectively.
✨Communicate Clearly and Confidently
During the interview, focus on your communication skills. Practice articulating your thoughts clearly and concisely. Remember, this role requires excellent social skills, so be friendly and approachable. A positive attitude can go a long way in making a great impression!
