At a Glance
- Tasks: Provide top-notch support to clients and ensure their satisfaction.
- Company: Join Peri-dent Ltd, a leader in premium oral care products.
- Benefits: Competitive salary, hybrid working model, and pension scheme.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make a real difference in customer experiences and build lasting relationships.
- Qualifications: Strong communication and customer service skills; experience is a plus.
The predicted salary is between 28500 - 28500 £ per year.
Peri-dent Ltd has a job vacancy for a Customer Executive.
Founded in 1986, Peri-dent Ltd is a global leader in the design, development, and manufacture of premium interdental oral care products. As a subsidiary of the Norwegian group Orkla since 2012, Peri-dent serves oral care brands worldwide. Headquartered in the Scottish Borders, the company manages its commercial activities from the UK, while its Malaysian facilities oversee production, quality assurance, and new product development. Peri-dent’s reputation is built on innovation, precision, and a commitment to delivering high-quality oral care products.
This is a full-time, on-site position based at our UK office in Galashiels serving as a Customer Executive. The role involves ensuring customer satisfaction by providing excellent support and service to clients. Day-to-day tasks include addressing customer inquiries, resolving issues, maintaining relationships with clients, and ensuring a seamless customer experience. The Customer Executive will also be responsible for managing customer forecasting and demand analysis, raising customer orders and working closely with our Malaysian facility to track the progress of customer orders and participate in various team meetings.
Qualifications:
- Strong customer service and customer support skills to address client needs effectively and build long-term relationships.
- Excellent communication skills to ensure clear, professional, and empathetic interaction with customers.
- Analytical skills to evaluate customer feedback and propose actionable improvements to the service processes.
- A commitment to consistently delivering high levels of customer satisfaction.
- Proficiency in using customer management tools; SAP / CRM systems is advantageous.
- Organisational and problem-solving skills to manage multiple tasks and find effective solutions.
- Previous experience in customer-facing roles is beneficial but not mandatory.
- Experience of working with Microsoft Office 365 applications.
Additional Information:
- Salary up to £28,500 (dependant on experience).
- The position is advertised as full time, 37.5 hrs per week.
- Peri-dent operates a hybrid working model.
- Company contributory pension scheme and other benefits.
- Closing date 12th June 2026.
Customer Executive in Galashiels employer: Peri-dent Ltd
Peri-dent Ltd is an exceptional employer, offering a dynamic work environment in the picturesque Scottish Borders. With a strong focus on employee growth and development, the company provides opportunities for career advancement while fostering a culture of innovation and collaboration. Employees enjoy a competitive salary, a hybrid working model, and a contributory pension scheme, making it a rewarding place to build a meaningful career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Executive in Galashiels
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Peri-dent Ltd and understanding their products. Show genuine interest in their mission and values during your chat – it’ll make you stand out as a candidate who truly cares.
✨Tip Number 3
Practice your customer service skills! Role-play common scenarios you might face as a Customer Executive. This will help you articulate your problem-solving abilities and demonstrate your commitment to customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Executive in Galashiels
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Executive role. Highlight your customer service experience and any relevant skills that match what Peri-dent is looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your background makes you a great fit for Peri-dent. Keep it friendly and professional, just like we are!
Show Off Your Communication Skills:Since communication is key in this role, make sure your application is clear and well-structured. We love seeing applicants who can express themselves effectively, so don’t hold back on showcasing your writing skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining the Peri-dent family!
How to prepare for a job interview at Peri-dent Ltd
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service skills. Think about how you would handle common customer inquiries or complaints. Be ready to share specific examples from your past experiences that highlight your ability to resolve issues and maintain strong relationships.
✨Familiarise Yourself with Peri-dent
Do a bit of homework on Peri-dent Ltd and its products. Understanding their commitment to quality and innovation will help you align your answers with their values. Mentioning specific products or initiatives during the interview can show your genuine interest in the company.
✨Show Off Your Analytical Skills
Since the role involves managing customer forecasting and demand analysis, be prepared to discuss how you've used analytical skills in previous roles. Think of examples where you've evaluated feedback or data to improve customer service processes and be ready to explain your thought process.
✨Practice Your Communication Style
Excellent communication is key for a Customer Executive. Practice articulating your thoughts clearly and empathetically. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and answering potential questions in a professional manner.
