At a Glance
- Tasks: Provide top-notch support to clients and ensure their satisfaction.
- Company: Join Peri-dent Ltd, a global leader in premium oral care products.
- Benefits: Competitive salary, hybrid working model, and pension scheme.
- Other info: Dynamic team environment with opportunities for professional development.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Strong communication and customer service skills; experience is a plus.
The predicted salary is between 28500 - 28500 £ per year.
Peri-dent Ltd has a job vacancy for a Customer Executive.
Company Description
Founded in 1986, Peri-dent Ltd is a global leader in the design, development, and manufacture of premium interdental oral care products. As a subsidiary of the Norwegian group Orkla since 2012, Peri-dent serves oral care brands worldwide. Headquartered in the Scottish Borders, the company manages its commercial activities from the UK, while its Malaysian facilities oversee production, quality assurance, and new product development. Peri-dent’s reputation is built on innovation, precision, and a commitment to delivering high-quality oral care products.
Role Description
This is a full-time, on-site position based at our UK office in Galashiels serving as a Customer Executive. The role involves ensuring customer satisfaction by providing excellent support and service to clients. Day-to-day tasks include addressing customer inquiries, resolving issues, maintaining relationships with clients, and ensuring a seamless customer experience. The Customer Executive will also be responsible for managing customer forecasting and demand analysis, raising customer orders and working closely with our Malaysian facility to track the progress of customer orders and participate in various team meetings.
Qualifications
- Strong customer service and customer support skills to address client needs effectively and build long-term relationships
- Excellent communication skills to ensure clear, professional, and empathetic interaction with customers
- Analytical skills to evaluate customer feedback and propose actionable improvements to the service processes
- A commitment to consistently delivering high levels of customer satisfaction
- Proficiency in using customer management tools; SAP / CRM systems is advantageous
- Organisational and problem-solving skills to manage multiple tasks and find effective solutions
- Previous experience in customer-facing roles is beneficial but not mandatory
- Experience of working with Microsoft Office 365 applications
Additional Information
Salary up to £28,500 (dependant on experience). The position is advertised as full time, 37.5 hrs per week. Peri-dent operates a hybrid working model. Company contributory pension scheme and other benefits. Closing date 12th June 2026.
Customer Executive employer: Peri-dent Ltd
Peri-dent Ltd is an exceptional employer, offering a dynamic work environment in the picturesque Scottish Borders. With a strong focus on employee growth and development, the company provides opportunities for professional advancement while fostering a culture of innovation and collaboration. Employees enjoy a competitive salary, a hybrid working model, and a contributory pension scheme, making it an attractive place for those seeking meaningful and rewarding careers in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings at Peri-dent or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Peri-dent and its products. Show us that you’re genuinely interested in the company and how you can contribute to their mission of delivering high-quality oral care products.
✨Tip Number 3
Practice your customer service skills! Think of scenarios you might face as a Customer Executive and how you would handle them. We want to see your problem-solving abilities and how you can keep customers happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the Peri-dent team.
We think you need these skills to ace Customer Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Executive role. Highlight your customer service skills and any relevant experience that shows you can handle inquiries and resolve issues effectively.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can contribute to Peri-dent's commitment to high-quality support. Keep it professional but let your personality show!
Showcase Your Skills:Don’t forget to mention your analytical skills and any experience with CRM systems. If you've got experience in managing customer relationships or using Microsoft Office 365, make sure to include that too!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Peri-dent Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Understand common customer issues and how to resolve them effectively. Be ready to share examples of how you've handled difficult situations in the past.
✨Familiarise Yourself with Peri-dent
Do some research on Peri-dent Ltd and its products. Knowing about their premium oral care offerings and their commitment to quality will show your genuine interest in the company and the role.
✨Prepare for Role-Specific Questions
Anticipate questions related to customer forecasting, demand analysis, and using CRM systems. Think of scenarios where you’ve successfully managed customer relationships or improved service processes, as these will be key topics.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and empathetically. Consider doing mock interviews with a friend to refine your responses and ensure you come across as professional and approachable.
