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- Tasks: Be the friendly voice helping customers with their Pergola queries via phone, email, and chat.
- Company: Join PERGOLUX, a fast-growing e-commerce brand revolutionising outdoor living across 15 countries.
- Benefits: Enjoy hybrid working, 27+ vacation days, free snacks, and a supportive team culture.
- Why this job: Make a real impact in customer satisfaction while growing your skills in a dynamic environment.
- Qualifications: Fluent English and 2 years of customer support experience are essential; passion for service is a must!
- Other info: Participate in fun team events and collaborate with global teams to enhance your career.
The predicted salary is between 28800 - 43200 £ per year.
PERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector that designs, manufactures and sells Pergolas. Founded in Norway, PERGOLUX is constantly looking for growth opportunities and is already available in more than 14 countries in Europe, North America and South America.
If you have a passion for outdoor living products and a desire to work in a dedicated environment with amazing colleagues - you’ve come to the right place!
Your tasks:
- Customer First Support Line: Serve as the initial point of contact, delivering superior customer experience via phone, email, and (video) chat.
- Customer Support & Troubleshooting: Provide expert guidance on product-related topics (installation, usage, maintenance) and services (delivery, warranty) and handle complaints, offering appropriate solutions and follow-ups to ensure resolution.
- Coordination: Communicate with transport service providers to ensure seamless delivery processes.
- Order Processing: Manage orders, returns, and complaints efficiently in our e-commerce system.
- System Monitoring: Ensure smooth operations by regularly checking system processes and payment options to deliver a flawless online store experience.
- Reporting: Keep records of core performance metrics, including NPS, CSAT, and other customer KPIs, to drive improvement initiatives.
- Continuous Improvement: Proactively identify and implement process improvements for optimized service delivery and data maintenance.
- Community Management (Social Media): Engage with followers and respond to comments and messages.
What you bring:
- Fluency in English (C1) for seamless communication in a global environment.
- Proven experience in customer support (minimum 2 years), demonstrating a strong track record of success.
- A passion for delivering exceptional customer service and exceeding customer expectations.
- Strong communication and teamwork abilities to foster a supportive and collaborative team environment.
- Exceptional self-organization and time management skills to stay ahead of goals.
- A commitment to continuous learning, self-improvement, and process optimization.
- Solid IT skills and adaptability to new systems and tools.
What we offer:
- International Collaboration: Work closely with global cross-functional teams, including sales, customer service, marketing, and product teams.
- Professional Development: Our company values continuous learning and development. You can expect support and resources to enhance your skills.
- Significant Impact: Your work will directly contribute to our brand's growth and visibility, making a tangible difference in our market presence and customers satisfaction.
- Dynamic Team: Amazing colleagues who value and help each other grow!
- Comprehensive Vacation Policy: Start with 27 vacation days (excluding public bank holidays), with an additional day for each year of service, up to 30 vacation days.
- Hybrid Working: 80% on-site / 20% remote.
- Team Events: Participate in regular team events that foster connection and fun.
- Free Snacks and Drinks: Stay energized with complimentary snacks and drinks available in the office.
Customer Service Agent UK employer: PERGOLUX
Contact Detail:
PERGOLUX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent UK
✨Tip Number 1
Familiarise yourself with PERGOLUX's products and services. Understanding the specifics of their pergolas and customer service processes will help you stand out during interviews, as you'll be able to speak knowledgeably about how you can assist customers.
✨Tip Number 2
Highlight your previous customer service experience by preparing specific examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to handle similar situations at PERGOLUX.
✨Tip Number 3
Show your enthusiasm for outdoor living products and e-commerce. Research current trends in the home and garden sector, and be ready to discuss how your passion aligns with PERGOLUX's mission during your interview.
✨Tip Number 4
Prepare to discuss your teamwork and communication skills. Since the role involves collaboration with various teams, think of examples that showcase your ability to work well with others and contribute positively to a team environment.
We think you need these skills to ace Customer Service Agent UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Focus on your achievements and how you've exceeded customer expectations in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for outdoor living products and your commitment to exceptional customer service. Mention specific examples of how you've successfully handled customer inquiries or complaints.
Highlight Relevant Skills: Emphasise your fluency in English and any other languages you speak. Also, mention your IT skills and adaptability to new systems, as these are crucial for the role.
Show Enthusiasm for Continuous Improvement: In your application, express your commitment to continuous learning and process optimisation. Share any experiences where you've identified areas for improvement in customer service or operations.
How to prepare for a job interview at PERGOLUX
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your previous experience where you went above and beyond to help a customer, as this aligns perfectly with the company's values.
✨Demonstrate Strong Communication Skills
Since the role involves various communication channels, practice articulating your thoughts clearly. Be prepared to discuss how you handle difficult conversations and ensure that you can convey complex information in an easy-to-understand manner.
✨Familiarise Yourself with the Product
Research PERGOLUX's products, especially their pergolas. Understanding the product range will not only help you answer questions more effectively but also show your genuine interest in the company and its offerings.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific customer service scenarios. Think of examples from your past experiences that demonstrate your problem-solving skills and ability to remain calm under pressure.
