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- Tasks: Lead vibrant hospitality teams and create unforgettable guest experiences.
- Company: Join Incipio, a dynamic company that celebrates individuality and inclusivity.
- Benefits: Enjoy health insurance, gym discounts, exciting trips, and career development opportunities.
- Why this job: Be a key player in redefining hospitality with your passion and leadership.
- Qualifications: Proven experience in high-volume operations and a love for guest satisfaction.
- Other info: Embrace a fun, supportive culture with endless growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Incipio curates beautiful spaces with vibrant atmospheres for great times. We are seeking an outstanding Deputy General Manager with a love for varied hospitality experiences, high volume operations & who thrives managing large teams. Our Deputy General Managers are pro-active, insightful, commercial leaders for their teams. They bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and revenue driving through innovative ideas and continuous development of their teams.
We expect you to have pure passion for hospitality and giving guests a wonderful time. Take full ownership of your KPIs whether that is financials, people, compliance, stock management – guest experience is at the core of your passion. Lead joyous, guest focused shifts; managing everything from atmosphere to standards. Empower your team to develop through the career pathway, giving clear and example lead feedback. Obsess over service standards and deliver nothing short of excellence. Coach, mentor, and inspire with a big heart and a focus on people development. Work collaboratively with your General Manager, Head Chef and other stakeholders to achieve success. Ensure safety of your guests, your team, and your venue at all times. Maintain compliance and actively promote completion of online training, daily / weekly checks and best practices. Adapt and evolve by embracing challenges and thrive in a changing environment. Communicate with impact – clearly, effectively, and with intention. Always taking the time to review and follow up. Be an effective leader who is approachable, honest and supportive in driving the business forward.
Who you’ll be: A proven leader with experience in high volume operations. Someone who loves running big shifts, managing varied areas of a business but keeps the guest experience as a priority. Energetic, passionate, and resilient. Have a structured mindset, setting clear expectations and empowering your team. Obsessed with communication, constantly speaking to your team, with the ability to communicate the bigger picture as well as venue specific details and getting the team to understand why their roles are so important to the venue's success. Engaged in wider Incipio culture, living and breathing our values. Curiosity and courage – always questioning, improving, and innovating. Strong knowledge of food safety, allergies & health & safety. Loves logistics, planning & commercially aware. Fun! Capable of integrating seamlessly into Incipio’s culture.
Benefits & Best Bits:
- Vitality Package: Dental, Optical and Health insurance.
- Gym membership discounts + other rewards.
- Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio.
- Hugely exciting career development, with opportunities to grow and expand in this role as the business grows.
- 10% Bonus capacity paid annually.
- Company awards and events.
- Sickness & Compassionate Pay.
- Incentive trips (Think Wine trips to Portugal and Ski Trips to France).
- Enhanced Maternity, Paternity and Adoption leave.
- Incipio FC + Seasonal Socials.
- 50% discount for food and drink in all our venues.
- Length in service; earn additional holiday after 2 years continuous service.
Incipio & Inclusivity:
We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!
Deputy General Manager employer: Pergola on the Wharf
Contact Detail:
Pergola on the Wharf Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager
✨Tip Number 1
Get to know the company culture before your interview. Dive into Incipio's vibe by checking out their social media and website. This way, you can tailor your answers to show how you fit right in with their values and mission.
✨Tip Number 2
Prepare some killer questions for your interviewers. Ask about their approach to team development or how they maintain high service standards. This shows you're genuinely interested and ready to contribute to their success.
✨Tip Number 3
Show off your leadership style during the interview. Share specific examples of how you've empowered your teams in the past. Highlighting your coaching and mentoring skills will resonate well with their focus on people development.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your passion for the role and how you can contribute to Incipio will keep you fresh in their minds. Plus, it shows your commitment to great communication!
We think you need these skills to ace Deputy General Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your enthusiasm and how you've created memorable moments for guests in the past.
Be Clear and Concise: We appreciate straightforward communication. Make sure your application is easy to read and gets straight to the point. Highlight your key achievements and skills that align with the Deputy General Manager role without fluff.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the qualities we’re looking for, like leadership and team empowerment. Show us how you can contribute to our vibrant atmosphere!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Pergola on the Wharf
✨Show Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share specific experiences where you created memorable guest experiences or led a team to success. This will demonstrate that you align with their core values and understand the importance of guest satisfaction.
✨Know Your KPIs Inside Out
Familiarise yourself with key performance indicators relevant to the role, such as financials, compliance, and guest experience metrics. Be prepared to discuss how you've successfully managed these in previous roles and how you plan to take ownership of them at Incipio.
✨Communicate with Clarity and Impact
Practice articulating your thoughts clearly and effectively. Use examples from your past experiences to illustrate your points. Remember, communication is key in this role, so showing that you can convey information with intention will set you apart.
✨Emphasise Team Development
Highlight your experience in coaching and mentoring teams. Discuss how you've empowered your team members to grow and develop in their careers. This aligns perfectly with Incipio's focus on people development and will show that you're a supportive leader.
