Store Manager in London

Reporting to: Global Head of Sales

Location: London, UK

Type: Full time, including weekend working

OVERVIEW

The Store Manager is naturally passionate about the retail experience and their attention to detail and standard is infectious. They should develop a culture of enthusiasm for our brand amongst their retail team, constantly challenging the retail experience and standards, to be the best experience it can be. They proactively develop their team to achieve personal and company objectives, by leading with a people first mindset. They operate with a high level of emotional intelligence, and strive to keep relationships simple, ultimately creating a high performing team. They are a role model for the Perfumer H values and demonstrate the culture of the business in all that they do. They have an extensive knowledge of the Fragrance and Beauty industry and can demonstrate an agile way of working that can adapt to the changes that are coming within the marketplace. This is an exciting time to join Perfumer H, as we continue to grow and expand. We are looking for someone to join us during a period of retail growth, with the potential to support an upcoming location as we bring the Perfumer H experience to new spaces.

KEY REQUIREMENTS

• Ability to create a high-performance culture (energy, standards, accountability).
• An agile mindset that can adapt to new challenges and ‘in the moment’ situations.
• Can easily assess objectives, understand the priorities and put in place a working schedule that facilitates the successful running of their region.
• Confidently able to articulate business performance and strategy to consumers.
• Knowledge of enhancing the consumer experience in a fragrance led retail environment.
• Keen interest in upcoming trends within Fragrance and Beauty Retail.
• Excellent organisational skills, ability to multi-task, prioritise efficiently and achieve deadlines.
• Confident at building relationships and network with key stakeholders both internally and externally.
• High emotional intelligence - understands team dynamics and customer behaviour.
• Excellent communication and interpersonal skills.
• 1+ years management experience in a retail environment.

SPECIFIC AREAS OF RESPONSIBILITY

Team Management

• Create a culture of support and teamwork that promotes a positive team culture, including in-store and outside activities.
• Supports their management team in all areas of people management, with expert advice and knowledge.
• Coach and develop retail team in all areas of the business (sales / product knowledge / company policy / data capture etc).
• Responsible for human resource related functions, including writing and delivering annual and mid-year reviews to direct reports, supervising the review process, communicating and addressing performance issues, handling disciplinary matters, ensuring that all teams are complying with local and national employment laws and all company guidelines.
• Set goals, incentives, objectives for retail team; empower them to deliver.
• Delegate responsibility and tasks to retail team; follow up on results.
• Collaborate with Director of Education and Learning to identify development needs and create effective development solutions for the retail team.
• Has the ability to guide and advise retail team with the initial steps to take when addressing employee relations matters, including, performance management, grooming standards, punctuality, disciplinary hearings and performance reviews.
• Effectively manage the store rotas and retail recruitment to maximise retail sales whilst remaining focused on having a sustainable, profitable growth mindset.

Store Management

• Understands the retail landscape in Fragrance & Beauty and the evolution of consumer shopping trends and needs.
• Full responsibility for store budgets, highlighting any variances to budget to appropriate personnel, recovering deficit in sales and service.
• Methodical and diligent stock management to ensure all lines are stocked at correct levels and resolve any shortages in a timely manner in collaboration with the Operations Manager.
• Completion of all paperwork reporting: Weekly Sales Feedback, Visual Merchandising Folder, Customer Tracking Sheet, Daily Sales Sheet.
• Implementation of new reporting as and when is necessary.
• Ensure that the store/counter is merchandised according to VM Guidelines.
• Consistently adhering to the Perfumer H standard of aesthetics.

Customer Experience

• Provide retail insights for the business to create a compelling consumer experience within prestige, premium and the niche fragrance sector.
• Maintain in-depth knowledge of surrounding competition, market trends, demographics, and customer needs / behaviours / reactions, ensuring relevant commercial feedback is provided to key stakeholders.
• Turn business insights into action plans, resulting in retail growth.
• Ensure every consumer is treated with warmth and openness, with product provenance and Brand narrative expertly and thoughtfully communicated.

Perfumer H is an equal opportunity employer. The company will not unlawfully discriminate on grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, pregnancy or trade union membership. Please let us know, if you require reasonable adjustments at any point during the application and/or recruitment process.

Applications by email with your CV & Cover Letter to careers@perfumerh.com