Counter Manager - Liberty, London

OVERVIEW

Perfumer H is looking for a Counter Manager to lead our established concession at Liberty London, representing the brand within one of London's most iconic luxury department stores.

This is an exciting opportunity to join Perfumer H as we continue to grow, taking responsibility for an established counter and building on our presence within Liberty.

The Counter Manager will be passionate about retail and the customer experience, with an exceptional eye for detail and high standards. Leading with a people-first mindset, they will inspire and develop their team, creating a positive, enthusiastic and high-performing culture.

As a key ambassador for Perfumer H, they will deliver a thoughtful and distinctive brand experience, nurture relationships with our existing customers and build strong connections with the wider Liberty team. They will bring a strong understanding of fragrance, beauty and the evolving luxury retail landscape.

EXPERIENCE REQUIRED

• 1+ years' management experience within a retail environment.
• Experience within a department store, concession or luxury retail environment is preferred.
• Ability to create a high-performing team culture, with strong standards and a people-first approach.
• Strong understanding of how to create an exceptional customer experience within a fragrance-led retail environment.
• A genuine interest in fragrance, beauty, design and the evolving luxury retail landscape.
• Excellent organisational skills, with the ability to prioritise, adapt and respond confidently to changing situations.
• Commercially minded, with an understanding of sales performance, targets and priorities.
• Confident in building strong relationships with key stakeholders, both within Perfumer H and Liberty.
• Excellent communication and interpersonal skills, with a high level of emotional intelligence.

SPECIFIC AREAS OF RESPONSIBILITY

TEAM MANAGEMENT

• Create a positive, supportive and high-performing team culture.
• Coach and develop the retail team across sales, product knowledge, customer experience and company standards.
• Set clear goals and objectives, empowering the team to take ownership and deliver results.
• Manage performance, reviews and employee relations in line with company guidelines.
• Work with the Director of Education and Learning to identify training and development opportunities.
• Manage rotas and support recruitment, ensuring the counter is appropriately staffed to deliver excellent service and sales.

COUNTER MANAGEMENT

• Take responsibility for counter sales targets and KPIs, identifying opportunities and actions to drive performance.
• Maintain strong stock management, ensuring availability and resolving shortages promptly with the Operations Manager.
• Complete required sales, customer and visual merchandising reporting.
• Ensure the counter is consistently presented in line with Perfumer H visual merchandising guidelines and brand standards.
• Build strong relationships with Liberty management and the wider store team.
• Identify opportunities to grow the existing customer base and strengthen Perfumer H's presence within Liberty.
• Maintain a strong understanding of the fragrance and beauty landscape within Liberty and the wider luxury retail market.

CUSTOMER EXPERIENCE

• Create a warm, thoughtful and personal customer experience that reflects Perfumer H.
• Ensure every customer is welcomed with warmth and openness, with our products, their provenance and the Perfumer H story communicated thoughtfully and with confidence.
• Lead by example on the counter, demonstrating exceptional service, product knowledge and attention to detail.
• Build lasting relationships with customers, encouraging loyalty and repeat visits.
• Understand customer behaviours, market trends and surrounding brands, sharing relevant insights with the wider business.
• Use customer and commercial insights to identify opportunities for continued retail growth.

Perfumer H is an equal opportunity employer. The company will not unlawfully discriminate on grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, pregnancy or trade union membership.

Please let us know if you require reasonable adjustments at any point during the application and/or recruitment process.

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