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- Tasks: Be the go-to person for customers and technicians, ensuring smooth service experiences.
- Company: Franchised car dealership in Welling with a focus on customer satisfaction.
- Benefits: Earn £35,000 - £45,000 OTE, enjoy perks, and access career development programmes.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: 2 years of experience as a Vehicle Service Advisor and a passion for customer service.
- Other info: Enjoy a structured training approach and great opportunities for career progression.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for an experienced Senior Aftersales Advisor for a Franchised Car Dealership in the Welling area.
Benefits:
- £35,000 - £45,000 with bonuses is achievable.
- Industry leading package.
- Access to Perks at Work discounts.
- Enrolment into career development programs.
This role is to act as the liaison between our customers and service technicians and be the face of the business when customers come in for service and repair. Responsibilities include:
- Communicating with customers regarding their vehicle needs.
- Maintaining positive relationships with customers to ensure repeat and return custom.
- Using online bookings, phone calls, and in-person interactions to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups.
- Keeping customers updated about the status of their vehicle through the workshop.
- Liaising with technician colleagues about vehicle statuses, ensuring that vehicles will be ready for customers on time.
The successful Applicant:
- Will have 2 years recent experience working as a Vehicle Service Advisor.
- Understand the importance of the EVHC process.
- Be focused on delivering a great customer experience.
- Had no more than 3 employers in the last 6 years.
Together with a generous rewards and structured approach to training and development, this role offers real job security and every opportunity to progress. If you are looking for a career, please apply.
If we have not responded to your application within 5 working days, please assume that on this occasion your application has not been successful. Candidates must be eligible to work in the UK without restriction.
Senior Aftersales Advisor in Welling employer: Performance Resourcing
Contact Detail:
Performance Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Aftersales Advisor in Welling
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience as a Vehicle Service Advisor makes you the perfect fit for the Senior Aftersales Advisor role. Keep it concise and focus on what you can bring to the table.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the best fit for the role!
We think you need these skills to ace Senior Aftersales Advisor in Welling
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Aftersales Advisor role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've excelled in similar positions and how you can enhance the customer experience at our dealership.
Showcase Your Communication Skills: As a Senior Aftersales Advisor, communication is key. In your application, demonstrate your ability to communicate effectively with customers and colleagues. We love seeing candidates who can convey their thoughts clearly and professionally!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the necessary updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Performance Resourcing
✨Know Your Stuff
Make sure you brush up on your knowledge of the EVHC process and the specific services offered by the dealership. Being able to discuss these topics confidently will show that you're not just a candidate, but someone who understands the industry.
✨Customer-Centric Mindset
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you turned a negative experience into a positive one. This will demonstrate your focus on creating great customer experiences, which is key for this role.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common questions for a Senior Aftersales Advisor position, such as how you handle difficult customers or manage multiple appointments. The more you practice, the more comfortable you'll feel during the actual interview.
✨Dress to Impress
Even though it's a car dealership, first impressions matter! Dress smartly and professionally to convey that you take the opportunity seriously. A polished appearance can set a positive tone for the rest of the interview.