At a Glance
- Tasks: Be the go-to person for customers, ensuring top-notch service and smooth communication.
- Company: Join a premium automotive brand with a supportive and professional environment.
- Benefits: Enjoy an uncapped bonus potential, industry-leading perks, and career development.
- Other info: Stable career path with clear progression opportunities in a dynamic team.
- Why this job: Make a real impact by delivering exceptional customer service in a high-end setting.
- Qualifications: Must have 2 years of recent experience as a Service Advisor in a dealership.
Please note; DO NOT apply unless you have at least 2 years current or recent Car Dealership Service Advisor experience.
We are currently recruiting for an experienced Service Advisor to join a Premium Franchised Dealership in the Oxford area. This is an excellent opportunity to represent a high-end automotive brand while delivering exceptional customer service in a professional and supportive environment.
The Role
As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring a seamless and first-class service experience from start to finish. Your responsibilities will include:
- Welcoming customers and managing all service and repair enquiries
- Understanding customer requirements and accurately logging vehicle concerns
- Scheduling service appointments, vehicle drop-offs, and collections
- Providing clear and transparent cost estimates and service recommendations
- Keeping customers fully informed throughout the repair process
- Liaising closely with technicians to monitor vehicle progress and ensure timely completion
- Managing bookings via online systems, telephone, and face-to-face interactions
- Building strong, long-term relationships to encourage repeat business
About You
- Minimum 2 years' recent experience as an Automotive Service Advisor
- Strong understanding of the EVHC (Electronic Vehicle Health Check) process
- Excellent communication and customer service skills
- Highly organised with the ability to manage multiple tasks efficiently
- Professional, approachable, and customer-focused
- Stable work history (no more than 3 roles within the last 6 years preferred)
- A team player with a positive and proactive attitude
What We Offer
- Industry-leading benefits package
- Access to "Perks at Work" discount platform
- Structured training and ongoing career development programmes
- Clear progression opportunities within a premium brand network
- A stable and rewarding long-term career path
If you are passionate about delivering outstanding customer service and want to develop your career within a premium automotive environment, we would love to hear from you. Candidates must be eligible to work in the UK without restriction.
Service Advisor (Premium Brand) employer: Performance Resourcing
Join a leading automotive retailer in Oxford that prioritises the growth and development of its Service Technicians. With a competitive salary of £40,000 plus bonuses, you will benefit from ongoing manufacturer training and a supportive team environment, ensuring you have the tools and opportunities to advance your career. Experience working in a modern workshop equipped with the latest technology while being part of a company that truly values its employees and their future.
