At a Glance
- Tasks: Be the go-to person for customers, ensuring top-notch service and smooth communication.
- Company: Join a high-end automotive dealership with a supportive team culture.
- Benefits: Earn a competitive salary with uncapped bonuses and enjoy industry-leading perks.
- Other info: Enjoy a stable career path with clear progression opportunities.
- Why this job: Make a real difference in customer experiences while building a rewarding career.
- Qualifications: 2 years' experience as a Service Advisor and excellent communication skills.
The predicted salary is between 31500 - 38500 £ per year.
We are currently recruiting for an experienced Service Advisor to join a franchised dealership in the Reading (Berkshire) area. This is an excellent opportunity to represent a high-end automotive brand while delivering exceptional customer service in a professional and supportive environment.
The Role
- Welcoming customers and managing all service and repair enquiries
- Understanding customer requirements and accurately logging vehicle concerns
- Scheduling service appointments, vehicle drop-offs, and collections
- Providing clear and transparent cost estimates and service recommendations
- Keeping customers fully informed throughout the repair process
- Liaising closely with technicians to monitor vehicle progress and ensure timely completion
- Managing bookings via online systems, telephone, and face-to-face interactions
- Building strong, long-term relationships to encourage repeat business
About You
- Minimum 2 years' recent experience as an Automotive Service Advisor
- Strong understanding of the EVHC (Electronic Vehicle Health Check) process
- Excellent communication and customer service skills
- Highly organised with the ability to manage multiple tasks efficiently
- Professional, approachable, and customer-focused
- Stable work history (no more than 3 roles within the last 6 years preferred)
- A team player with a positive and proactive attitude
What We Offer
- Competitive salary: £30,000 basic with £40,000 OTE
- Industry-leading benefits package
- Access to "Perks at Work" discount platform
- Structured training and ongoing career development programmes
- Clear progression opportunities within a premium brand network
- A stable and rewarding long-term career path
If you are passionate about delivering outstanding customer service and want to develop your career within a premium automotive environment, we would love to hear from you. Candidates must be eligible to work in the UK without restriction.
Service Advisor (No Weekends) in Reading employer: Performance Resourcing
At Performance Resourcing, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Newbury. Our commitment to employee growth is reflected in our comprehensive training programmes and supportive culture, ensuring that every team member can thrive in their role as a Luxury Car Sales Executive. With a focus on delivering outstanding customer experiences, we foster a collaborative atmosphere where your contributions are valued and rewarded.
