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- Tasks: Lead a dynamic team in a busy automotive dealership, focusing on customer service and performance improvement.
- Company: Join a prestigious main dealer in the High Wycombe area with a strong reputation.
- Benefits: Enjoy a competitive salary up to £60,000 OTE, plus a company car.
- Why this job: Be part of a friendly team and develop your career in a thriving dealership environment.
- Qualifications: Experience in managing service and parts departments, with a passion for customer service excellence.
- Other info: Candidates must have a full driving licence and be eligible to work in the UK.
The predicted salary is between 36000 - 60000 £ per year.
Automotive Aftersales Manager
Location: High Wycombe Area
Salary: Up to £60,000 OTE uncapped + Company Car
Are you an experienced Aftersales Manager seeking a fresh challenge? Our client, a busy main dealer in the High Wycombe Area, is looking for a skilled professional to join their team. This role promises a competitive salary, a company car, and the opportunity to lead a dynamic team in a prestige dealership environment.
Key Responsibilities:
- Leadership: Plan, control, and monitor customer service processes while managing and developing the team.
- Hands one: Get involved and be visable. Offer support where needed.
- Performance Improvement: Enhance service team performance through effective coaching and performance management.
- KPI Monitoring: Accurately record daily operating controls and KPIs.
- Asset Management: Oversee the effective use and control of premises, tools, equipment, and other dealership assets.
- Expense Control: Regularly examine management accounts and budgets to maintain effective expense control.
What Our Client Is Looking For:
- Experience: Solid background in managing both service and parts departments in a main dealer Aftersales environment.
- Relationship Building: Confident in building relationships and dealing with customers at all levels.
- Team Motivation: Ability to create a positive working atmosphere, enthusing and motivating the team to meet agreed targets.
- Process Driven: Strong process and statistics orientation.
- Customer Service Excellence: Proven ability to deliver high CSI results with a passion for excellent customer service.
- Technical Knowledge: Understanding of vehicle design, manufacture, and legislation.
- Driving Licence: Full driving licence is essential.
Why Join Our Client?:
- Competitive salary with OTE up to £60,000 and a company car.
- Work in a well-established, successful site.
- Opportunity to develop your career in a main dealership environment.
If you want to be part of a great company, a genuinely friendly team, and led by a highly experienced and motivational Manager – please apply now!
If we have not responded to your application within 5 working days please assume that on this occasion your application has not been successful.
Candidates must be eligible to work in the UK without restriction.
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Performance Resourcing have a number of vacancies for Sales and Aftersales Managers, Transactions Managers, Technicians, Service Advisors, Sales Executives and Parts Advisors, contact us for more information.
Performance Resourcing | Aftersales Manager employer: Performance Resourcing
Contact Detail:
Performance Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance Resourcing | Aftersales Manager
✨Tip Number 1
Make sure to highlight your experience in managing service and parts departments. Use specific examples from your past roles to demonstrate how you've successfully led teams and improved performance.
✨Tip Number 2
Focus on your relationship-building skills. Prepare to discuss how you've effectively interacted with customers at all levels and how you’ve fostered a positive team environment.
✨Tip Number 3
Be ready to showcase your process-driven mindset. Think of instances where you've used statistics and KPIs to drive improvements in service delivery and customer satisfaction.
✨Tip Number 4
Demonstrate your technical knowledge of vehicles. Brush up on relevant legislation and vehicle design principles, as this will show your commitment to the role and industry.
We think you need these skills to ace Performance Resourcing | Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing service and parts departments within a main dealer Aftersales environment. Use specific examples that demonstrate your leadership skills and ability to improve team performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service excellence and your technical knowledge of the automotive industry. Mention how you can contribute to building relationships and motivating the team.
Highlight Key Achievements: In your application, emphasize any relevant KPIs you have successfully managed in previous roles. This could include improvements in customer satisfaction scores or efficiency metrics that align with the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a managerial role.
How to prepare for a job interview at Performance Resourcing
✨Show Your Leadership Skills
Be prepared to discuss your experience in managing teams and how you've successfully led them in the past. Highlight specific examples where your leadership made a difference in performance or customer satisfaction.
✨Demonstrate Customer Service Excellence
Since the role emphasizes high customer service standards, come ready with examples of how you've achieved excellent customer service results. Discuss any strategies you implemented that improved customer satisfaction scores.
✨Know Your KPIs
Familiarize yourself with key performance indicators relevant to the Aftersales environment. Be ready to talk about how you've monitored and improved these metrics in previous roles.
✨Discuss Your Technical Knowledge
Given the importance of understanding vehicle design and legislation, be prepared to discuss your technical knowledge. Share insights on how this knowledge has helped you in your previous positions.
