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- Tasks: Act as the go-to person for customers and service technicians in a premium car dealership.
- Company: Join a leading premium brand dealership in Oxford with a focus on customer satisfaction.
- Benefits: Earn a competitive salary with bonuses, plus access to perks and career development.
- Why this job: Be the face of the business and make a real difference in customer experiences.
- Qualifications: 2 years of experience as a Vehicle Service Advisor and a passion for great customer service.
- Other info: Enjoy job security and opportunities for career progression in a supportive environment.
The predicted salary is between 27500 - 42000 £ per year.
We are looking for an experienced Automotive Service Advisor for a Premium Franchised Car Dealership in the Oxford (Oxfordshire) area.
Benefits:
- £33,000 Basic Salary - £40,000 with bonuses is achievable.
- Industry leading package.
- Access to Perks at Work discounts.
- Enrolment into career development programs.
This role is to act as the liaison between our customers and service technicians and be the face of the business when customers come in for service and repair. Responsibilities include:
- Communicating with customers regarding their vehicle needs.
- Maintaining positive relationships with customers to ensure repeat and return custom.
- Using online bookings, phone calls, and in-person interactions to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups.
- Keeping customers updated about the status of their vehicle through the workshop.
- Liaising with technician colleagues about vehicle statuses, ensuring that vehicles will be ready for customers on time.
The successful Applicant:
- Will have 2 years recent experience working as a Vehicle Service Advisor.
- Understand the importance of the EVHC process.
- Be focused on delivering a great customer experience.
- Had no more than 3 employers in the last 6 years.
Together with a generous rewards and structured approach to training and development, this role offers real job security and every opportunity to progress. If you are looking for a career, please apply.
If we have not responded to your application within 5 working days, please assume that on this occasion your application has not been successful. Candidates must be eligible to work in the UK without restriction.
Service Advisor - Premium Brand in Oxford employer: Performance Resourcing
Contact Detail:
Performance Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Premium Brand in Oxford
✨Tip Number 1
Get to know the company inside out! Research their values, services, and customer feedback. This way, when you walk in for that interview, you can show them you’re not just another candidate but someone who genuinely cares about their brand.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll be the face of the business. Role-play with a friend or family member to nail down how you’d handle customer queries and concerns. Confidence is key!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Service Advisor - Premium Brand in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your experience in customer service and any relevant automotive knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with what we’re looking for. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Customer Focus: Since this role is all about customer interaction, make sure to include examples of how you've delivered great customer experiences in the past. We love candidates who understand the importance of building relationships!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Performance Resourcing
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially regarding service processes and customer relations. Familiarise yourself with the EVHC process, as it’s crucial for this role. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Customer Service Skills
As a Service Advisor, you'll be the face of the business, so it's essential to demonstrate your ability to maintain positive relationships with customers. Prepare examples from your past experience where you've gone above and beyond to ensure customer satisfaction. This will highlight your commitment to delivering a great customer experience.
✨Practice Your Communication
Effective communication is key in this role. Practice how you would explain technical issues to customers in a way that's easy to understand. You might even want to role-play with a friend or family member to get comfortable with the types of conversations you’ll have during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Inquire about their approach to customer service, training opportunities, or how they measure success in the Service Advisor role. It’s a great way to demonstrate your enthusiasm and engagement.