At a Glance
- Tasks: Be the go-to person for customers, ensuring top-notch service and smooth vehicle repairs.
- Company: Join a high-end automotive brand in a supportive dealership environment.
- Benefits: Earn a competitive salary with uncapped bonuses and enjoy industry-leading perks.
- Other info: Enjoy structured training and clear progression opportunities in a stable career path.
- Why this job: Make a real difference in customer experiences while advancing your career in the automotive sector.
- Qualifications: 2+ years as a Service Advisor with strong EVHC knowledge and excellent communication skills.
The predicted salary is between 33700 - 40000 £ per year.
Newbury (Berkshire) – £33,700 Basic | £40,000 OTE (uncapped bonus potential)
We are currently recruiting for an experienced Service Advisor to join a franchised dealership in the Newbury (Berkshire) area. This is an excellent opportunity to represent a high‑end automotive brand while delivering exceptional customer service in a professional and supportive environment.
The Role
As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring a seamless and first‑class service experience from start to finish.
Your Responsibilities Will Include
- Welcoming customers and managing all service and repair enquiries
- Understanding customer requirements and accurately logging vehicle concerns
- Scheduling service appointments, vehicle drop‑offs, and collections
- Providing clear and transparent cost estimates and service recommendations
- Keeping customers fully informed throughout the repair process
- Liaising closely with technicians to monitor vehicle progress and ensure timely completion
- Managing bookings via online systems, telephone, and face‑to‑face interactions
- Building strong, long‑term relationships to encourage repeat business
About You
- Minimum 2 years’ recent experience as an Automotive Service Advisor
- Strong understanding of the EVHC (Electronic Vehicle Health Check) process
- Excellent communication and customer service skills
- Highly organised with the ability to manage multiple tasks efficiently
- Professional, approachable, and customer‑focused
- Stable work history (no more than 3 roles within the last 6 years preferred)
- A team player with a positive and proactive attitude
What We Offer
- Competitive salary: £33,700 basic with £40,000 OTE
- Industry‑leading benefits package
- Access to "Perks at Work" discount platform
- Structured training and ongoing career development programmes
- Clear progression opportunities within a premium brand network
- A stable and rewarding long‑term career path
If you are passionate about delivering outstanding customer service and want to develop your career within a premium automotive environment, we would love to hear from you.
Candidates must be eligible to work in the UK without restriction.
Premium Automotive Service Advisor – EV Health Checks in Newbury employer: Performance Resourcing
Join a prestigious automotive dealership in Newbury, where you will thrive in a professional and supportive environment dedicated to delivering exceptional customer service. With competitive salaries, an industry-leading benefits package, and structured training programmes, this role offers clear progression opportunities within a premium brand network, making it an ideal place for those passionate about the automotive industry and looking to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Premium Automotive Service Advisor – EV Health Checks in Newbury
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Service Advisor role. Highlight your experience with EVHC and your customer service skills to make a lasting impression.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team.
We think you need these skills to ace Premium Automotive Service Advisor – EV Health Checks in Newbury
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your experience as an Automotive Service Advisor. We want to see how your background aligns with the role, especially your understanding of the EVHC process and customer service skills.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role.
Tailor Your Application:Don’t just send a generic application! Tailor it to reflect the specific requirements mentioned in the job description. Show us that you understand what we’re looking for and how you can meet those needs.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Performance Resourcing
✨Know Your Stuff
Make sure you brush up on your knowledge of the EV Health Check process. Familiarise yourself with common vehicle concerns and service recommendations. This will show that you're not just a people person, but also someone who understands the technical side of things.
✨Practice Your Customer Service Skills
Since this role is all about delivering exceptional customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your commitment to customer satisfaction.
✨Be Organised
As a Service Advisor, you'll need to juggle multiple tasks at once. Prepare for the interview by thinking about how you manage your time and prioritise tasks. You might even want to bring a planner or a digital tool to show how you keep everything in check.
✨Show Your Team Spirit
This role requires close collaboration with technicians and other staff. Be prepared to discuss how you work within a team and contribute to a positive work environment. Highlight any experiences where teamwork led to successful outcomes, as this will resonate well with the interviewers.
