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- Tasks: Be the friendly face of our dealership, helping customers with their vehicle needs.
- Company: Franchised Car Dealership in Newbury with a focus on customer service.
- Benefits: Earn up to £40,000 with bonuses, plus perks and career development.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: 2 years experience as a Vehicle Service Advisor and a passion for customer service.
- Other info: Great job security and opportunities for career progression await you.
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
Location: Newbury (Berkshire)
Salary: £30,000 basic salary - £40,000 OTE/annum is achievable.
We are looking for an experienced Automotive Service Advisor for a Franchised Car Dealership in the Newbury area.
Benefits:
- £30,000 Basic Salary - £40,000 with bonuses is achievable.
- Industry leading package
- Access to Perks at Work discounts
- Enrolment into career development programs
This role is to act as the liaison between our customers and service technicians and be the face of the business when customers come in for service and repair. Responsibilities include:
- Communicating with customers regarding their vehicle needs.
- Maintaining positive relationships with customers to ensure repeat and return custom.
- Using online bookings, phone calls, and in-person interactions to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups with customers, using our in-hours and manufacturer systems and processes.
- Keeping customers updated about the status of their vehicle through the workshop.
- Liaising with your technician colleagues about vehicle statuses, and ensuring that vehicles will be ready for customers on time.
The successful Applicant:
- Will have 2 years recent experience working as a Vehicle Service Advisor.
- Understand the importance of the EVHC process.
- Be focused on delivering a great customer experience.
- Had no more than 3 employers in the last 6 years.
Together with a generous rewards and structured approach to training and development, this role offers real job security and every opportunity to progress. So if you are looking for a career, please apply.
If we have not responded to your application within 5 working days, please assume that on this occasion your application has not been successful.
Candidates must be eligible to work in the UK without restriction.
Automotive Service Advisor in Newbury employer: Performance Resourcing
Contact Detail:
Performance Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor in Newbury
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent news. This way, when you walk in for that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your customer service skills! As an Automotive Service Advisor, you'll be the face of the business. Role-play with a friend or family member to nail down how you'd handle different customer scenarios. Confidence is key!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Automotive Service Advisor in Newbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Automotive Service Advisor role. Highlight your experience in customer service and any relevant automotive knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Keep it friendly and professional, just like how we interact with our customers.
Showcase Your Experience: Don’t forget to mention your previous roles and how they relate to the responsibilities of an Automotive Service Advisor. We love seeing candidates who understand the importance of customer relationships and effective communication.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Performance Resourcing
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially the EVHC process. Being able to discuss technical details and demonstrate your understanding of vehicle service will impress the interviewers.
✨Customer Service is Key
Since this role is all about liaising with customers, prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a customer.
✨Practice Your Communication Skills
You’ll need to communicate effectively with both customers and technicians. Practise explaining complex information in simple terms, and be ready to showcase your ability to keep customers updated about their vehicle status.
✨Show Your Commitment
With the requirement of having no more than three employers in the last six years, be prepared to discuss your career journey. Highlight your dedication to previous roles and express your desire for long-term growth within the company.
