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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring top-notch service and smooth communication.
- Company: Join a high-end automotive dealership in Kidlington with a supportive team.
- Benefits: Earn a competitive salary with uncapped bonuses and enjoy great perks.
- Other info: Enjoy structured training and clear progression opportunities in a premium brand.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: 2 years' experience as a Service Advisor and strong customer service skills.
We are currently recruiting for an experienced Service Advisor to join a franchised dealership in the Kidlington (Oxfordshire) area. This is an excellent opportunity to represent a high-end automotive brand while delivering exceptional customer service in a professional and supportive environment.
The Role
- Welcoming customers and managing all service and repair enquiries
- Understanding customer requirements and accurately logging vehicle concerns
- Scheduling service appointments, vehicle drop-offs, and collections
- Providing clear and transparent cost estimates and service recommendations
- Keeping customers fully informed throughout the repair process
- Liaising closely with technicians to monitor vehicle progress and ensure timely completion
- Managing bookings via online systems, telephone, and face-to-face interactions
- Building strong, long-term relationships to encourage repeat business
About You
- Minimum 2 years' recent experience as an Automotive Service Advisor
- Strong understanding of the EVHC (Electronic Vehicle Health Check) process
- Excellent communication and customer service skills
- Highly organised with the ability to manage multiple tasks efficiently
- Professional, approachable, and customer-focused
- Stable work history (no more than 3 roles within the last 6 years preferred)
- A team player with a positive and proactive attitude
What We Offer
- Competitive salary: £33,700 basic with £40,000 OTE
- Industry-leading benefits package
- Access to "Perks at Work" discount platform
- Structured training and ongoing career development programmes
- Clear progression opportunities within a premium brand network
- A stable and rewarding long-term career path
If you are passionate about delivering outstanding customer service and want to develop your career within a premium automotive environment, we would love to hear from you. Candidates must be eligible to work in the UK without restriction.
Service Advisor in Kidlington employer: Performance Resourcing
Contact Detail:
Performance Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Kidlington
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on a Service Advisor role!
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, be ready to talk about your experience and what makes you a great fit for the role. Confidence is key!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. It keeps you fresh in their minds and shows you're genuinely interested.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Service Advisor in Kidlington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your experience in customer service and any relevant automotive knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering exceptional customer service and how you can contribute to our team. Keep it professional but let your personality show through.
Showcase Your Experience: When detailing your work history, focus on your achievements as a Service Advisor. Mention specific examples of how you've managed customer enquiries or improved service processes. We love seeing results!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Performance Resourcing
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially the EVHC process. Being able to discuss technical details confidently will show that you're not just a people person but also know your way around vehicles.
✨Customer Service Focus
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond for a customer, as this role is all about building strong relationships.
✨Practice Your Communication Skills
Since you'll be the key point of contact between customers and the workshop, practice clear and concise communication. Role-play common scenarios with a friend to ensure you can handle enquiries and provide updates smoothly.
✨Show Your Organisational Skills
Be ready to discuss how you manage multiple tasks efficiently. Bring examples of how you've scheduled appointments or managed bookings in previous roles, as this will demonstrate your ability to keep everything running smoothly.