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- Tasks: Be the friendly face of our dealership, helping customers with their vehicle needs.
- Company: Join a leading car dealership in Gloucester with a focus on customer satisfaction.
- Benefits: Earn up to £30,000 basic salary plus bonuses, with access to perks and career development.
- Why this job: Make a real difference by providing excellent service and building lasting customer relationships.
- Qualifications: 2 years experience as a Vehicle Service Advisor and a passion for customer service.
- Other info: Enjoy job security and opportunities for career progression in a supportive environment.
The predicted salary is between 24000 - 42000 £ per year.
We are looking for an experienced Automotive Service Advisor for a Franchised Car Dealership in the Gloucester (Gloucestershire) area.
Benefits:
- Up to £30,000 Basic Salary - £35,000 with bonuses is achievable.
- Industry leading package.
- Access to Perks at Work discounts.
- Enrolment into career development programs.
This role is to act as the liaison between our customers and service technicians and be the face of the business when customers come in for service and repair. Responsibilities include:
- Communicating with customers regarding their vehicle needs.
- Maintaining positive relationships with customers to ensure repeat and return custom.
- Using online bookings, phone calls, and in-person interactions to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups.
- Keeping customers updated about the status of their vehicle through the workshop.
- Liaising with technician colleagues about vehicle statuses, ensuring that vehicles will be ready for customers on time.
The successful Applicant:
- Will have 2 years recent experience working as a Vehicle Service Advisor.
- Understand the importance of the EVHC process.
- Be focused on delivering a great customer experience.
- Had no more than 3 employers in the last 6 years.
Together with a generous rewards and structured approach to training and development, this role offers real job security and every opportunity to progress. If you are looking for a career, please apply.
If we have not responded to your application within 5 working days, please assume that on this occasion your application has not been successful. Candidates must be eligible to work in the UK without restriction.
Service Advisor in Gloucester employer: Performance Resourcing
Contact Detail:
Performance Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Gloucester
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent news. This way, when you walk in for that interview, you can show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be the face of the business. Role-play with a friend or family member to nail down how you’d handle different customer scenarios. Confidence is key!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Service Advisor in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your experience in customer service and any relevant automotive knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've delivered great customer experiences in the past.
Showcase Your Communication Skills: As a Service Advisor, communication is key. In your application, demonstrate your ability to communicate effectively with customers and colleagues. We love seeing candidates who can convey information clearly and positively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Performance Resourcing
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially the role of a Service Advisor. Familiarise yourself with common vehicle issues, the EVHC process, and how to communicate effectively with both customers and technicians.
✨Customer Experience is Key
Prepare examples of how you've delivered excellent customer service in the past. Think about situations where you resolved issues or went above and beyond for a customer. This will show that you understand the importance of maintaining positive relationships.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions for Service Advisors, such as how you handle difficult customers or manage multiple appointments. This will help you feel more confident and articulate during the actual interview.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A polished appearance shows that you take the opportunity seriously and are ready to represent the dealership well.