At a Glance
- Tasks: Be the friendly face of our dealership, helping customers with their vehicle needs.
- Company: Join a leading car dealership in Croydon with a supportive team.
- Benefits: Earn a competitive salary with bonuses and access to career development programs.
- Other info: Enjoy a structured training approach and great opportunities for career progression.
- Why this job: Make a real difference by providing excellent customer service in the automotive industry.
- Qualifications: 2 years of experience as a Vehicle Service Advisor and a passion for customer satisfaction.
The predicted salary is between 32000 - 40000 € per year.
To be considered for an interview, please make sure your application is full in line with the job specs as found below.
Croydon (Greater London)
Monday to Friday, No Weekends
£32,000 basic salary - £40,000 OTE/annum is achievable.
We are looking for an experienced Automotive Service Advisor for a Franchised Car Dealership in the Croydon (Greater London) area.
- Benefits:
- £32,000 Basic Salary - £40,000 with bonuses is achievable.
- Industry leading package
- Access to Perks at Work discounts
- Enrolment into career development programs
This role is to act as the liaison between our customers and service technicians and be the face of the business when customers come in for service and repair. Meeting and greeting customers, listening to requests, scheduling appointments, estimating costs and conducting inspections.
The Role:
- Communicating with customers regarding their vehicle needs.
- Maintaining positive relationships with customers to ensure repeat and return custom.
- Using online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups with customers, using our in-hours and manufacturer systems and processes.
- Keeping customers updated about the status of their vehicle through the workshop.
- Liaising with your technician colleagues about vehicle statuses, and ensuring that vehicles will be ready for customer on time.
The successful Applicant:
- Will have 2 years recent experience working as a Vehicle Service Advisor.
- Understand the importance of the EVHC process.
- Be focused on delivering a great customer experience.
- Had no more than 3 employers in the last 6 years.
Together with a generous rewards and structured approach to training and development, this role offers real job security and every opportunity to progress. So if you are looking for a career, please apply.
If we have not responded to your application within 5 working days, please assume that on this occasion your application has not been successful.
Candidates must be eligible to work in the UK without restriction.
Service Advisor - Car Dealership in Croydon employer: Performance Resourcing
Join our dynamic team as a Service Advisor at our franchised car dealership in Croydon, where we prioritise employee growth and satisfaction. With a competitive salary package, access to exclusive discounts, and structured career development programmes, we foster a supportive work culture that values your contributions and encourages professional advancement. Experience job security and the opportunity to build lasting relationships with customers in a thriving automotive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - Car Dealership in Croydon
✨Tip Number 1
Get to know the dealership inside out! Research their services, values, and customer feedback. This way, when you walk in for an interview, you can show that you're not just another candidate but someone who genuinely cares about their business.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll be the face of the dealership. Role-play with a friend or family member to nail down how you’d handle customer queries and concerns. Confidence is key!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, we love seeing proactive candidates!
We think you need these skills to ace Service Advisor - Car Dealership in Croydon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight your experience in customer service and any relevant automotive knowledge. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've delivered great customer experiences in the past. We love a good story!
Showcase Your Communication Skills:As a Service Advisor, communication is key! Use clear and concise language in your application. We want to see that you can effectively communicate with both customers and technicians.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Performance Resourcing
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially around the EVHC process. Being able to discuss vehicle needs and service options confidently will show that you're the right fit for the role.
✨Customer Service is Key
Prepare examples of how you've delivered excellent customer service in the past. This role is all about building relationships, so be ready to share how you've gone above and beyond for customers.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common questions for service advisors, like how you handle difficult customers or manage multiple appointments.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. It shows that you take the opportunity seriously and are ready to represent the dealership well.
