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- Tasks: Be the go-to person for customers, managing their vehicle service needs and ensuring satisfaction.
- Company: Franchised Car Dealership in Penge with a focus on customer experience.
- Benefits: Earn £35,000 - £45,000 OTE, enjoy perks, and access career development programmes.
- Why this job: Join a dynamic team and make a real difference in customer service within the automotive industry.
- Qualifications: 2 years of experience as a Vehicle Service Advisor and a passion for customer care.
- Other info: Great career progression opportunities and job security in a supportive environment.
Have you got what it takes to succeed? The following information should be read carefully by all candidates.
Penge (Croydon) - Monday to Friday - No Weekends
£35,000 - £45,000 OTE/annum is achievable.
We are looking for an experienced Automotive Senior Aftersales Advisor for a Franchised Car Dealership in the Penge area.
Benefits:- £35,000 - £45,000 with bonuses is achievable.
- Industry leading package
- Access to Perks at Work discounts
- Enrolment into career development programs
This role is to act as the liaison between our customers and service technicians and be the face of the business when customers come in for service and repair. Responsibilities include:
- Communicating with customers regarding their vehicle needs.
- Maintaining positive relationships with customers to ensure repeat and return custom.
- Using online bookings, phone calls, and in-person interactions to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups with customers, using our in-hours and manufacturer systems and processes.
- Keeping customers updated about the status of their vehicle through the workshop.
- Liaising with your technician colleagues about vehicle statuses, and ensuring that vehicles will be ready for customers on time.
- Have 2 years recent experience working as a Vehicle Service Advisor.
- Understand the importance of the EVHC process.
- Be focused on delivering a great customer experience.
- Have had no more than 3 employers in the last 6 years.
Together with a generous rewards and structured approach to training and development, this role offers real job security and every opportunity to progress. So if you are looking for a career, please apply.
If we have not responded to your application within 5 working days, please assume that on this occasion your application has not been successful.
Candidates must be eligible to work in the UK without restriction.
Senior Aftersales Advisor in Croydon employer: Performance Resourcing
Contact Detail:
Performance Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Aftersales Advisor in Croydon
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Senior Aftersales Advisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on common questions for an Aftersales Advisor role, and make sure you can articulate your experience and how it aligns with delivering a great customer experience.
✨Tip Number 3
Show off your skills! When you get the chance to meet potential employers, whether in person or online, highlight your experience with the EVHC process and your ability to maintain positive relationships with customers. This is your time to shine!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Senior Aftersales Advisor in Croydon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Aftersales Advisor role. Highlight your experience in customer service and any relevant automotive knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've delivered great customer experiences in the past, as that’s what we’re all about.
Showcase Your Communication Skills: As a Senior Aftersales Advisor, communication is key. In your application, demonstrate your ability to liaise effectively with customers and technicians. We love seeing candidates who can convey their thoughts clearly and professionally.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Performance Resourcing
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially around aftersales processes. Familiarise yourself with common customer queries and the EVHC process, as this will show that you're serious about the role.
✨Customer-Centric Mindset
Since this role is all about delivering a great customer experience, think of examples from your past work where you went above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your commitment to customer satisfaction.
✨Practice Makes Perfect
Rehearse common interview questions related to the role, such as how you handle difficult customers or manage multiple appointments. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you’re genuinely interested in the position and the company.
