At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle service journeys.
- Company: Established franchised car dealership in Coulsdon with a supportive environment.
- Benefits: Competitive salary, industry-leading benefits, ongoing training, and clear career progression.
- Other info: Stable work history preferred; apply now to advance your automotive career!
- Why this job: Join a team that values professionalism and offers genuine career growth in the automotive industry.
- Qualifications: Minimum 2 years' experience as a Vehicle Service Advisor and strong communication skills.
We are seeking an experienced and customer-focused Senior Service Advisor to join a well-established franchised car dealership in the Coulsdon area. This is an excellent opportunity for someone looking to take the next step in their automotive career within a supportive and professional environment.
As the face of the service department, you will act as the key link between customers and the workshop, ensuring a seamless and high-quality service experience from start to finish.
What We Offer
- Competitive salary with realistic OTE of £45,000 - £50,000
- Industry-leading benefits package
- Access to Perks at Work discounts
- Ongoing training and structured career development programmes
- Clear progression opportunities within a stable and growing business
Key Responsibilities
- Deliver exceptional customer service at all stages of the service journey
- Meet and greet customers, accurately identifying their vehicle requirements
- Schedule bookings via phone, online systems, and in-person enquiries
- Provide clear and accurate cost estimates and service recommendations
- Keep customers regularly updated on vehicle progress and timelines
- Liaise closely with workshop technicians to ensure efficient workflow
- Ensure vehicles are completed on time and to a high standard
- Build long-term relationships to encourage repeat business
About You
- Minimum of 2 years' recent experience as a Vehicle Service Advisor
- Strong understanding of the EVHC (Electronic Vehicle Health Check) process
- Excellent communication and interpersonal skills
- Highly organised with the ability to manage multiple tasks efficiently
- Passionate about delivering outstanding customer service
- Stable work history (no more than 3 employers in the last 6 years preferred)
Why Join Us?
With a strong focus on employee development and long-term career progression, this role offers not just a job, but a genuine career path within the automotive industry. You'll be part of a team that values professionalism, teamwork, and delivering exceptional service.
Apply now to take the next step in your career as a Senior Service Advisor.
Candidates must be eligible to work in the UK without restriction.
Senior Service Advisor in Coulsdon employer: Performance Resourcing
Join a leading automotive retailer in Oxford that prioritises the growth and development of its Service Technicians. With a competitive salary of £40,000 plus bonuses, you will benefit from ongoing manufacturer training and a supportive team environment, ensuring you have the tools and opportunities to advance your career. Experience working in a modern workshop equipped with the latest technology while being part of a company that truly values its employees and their future.
