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For Companies At a Glance
- Tasks: Be the go-to person for customers and technicians, ensuring smooth vehicle service experiences.
- Company: Franchised Car Dealership in Dartford, offering a vibrant work environment.
- Benefits: Earn up to £40,000 with bonuses, plus perks and career development opportunities.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: 2 years of experience as a Vehicle Service Advisor and a passion for great customer service.
- Other info: Enjoy job security and clear paths for career progression.
The predicted salary is between 28800 - 48000 £ per year.
We are looking for an experienced Automotive Service Advisor for a Franchised Car Dealership in the Dartford (Kent, South East Region) area.
Benefits
- £32,000 Basic Salary - £40,000 with bonuses is achievable.
- Industry leading package
- Access to Perks at Work discounts
- Enrolment into career development programs
This role is to act as the liaison between our customers and service technicians and be the face of the business when customers come in for service and repair. Meeting and greeting customers, listening to requests, scheduling appointments, estimating costs and conducting inspections.
The Role
- Communicating with customers regarding their vehicle needs.
- Maintaining positive relationships with customers to ensure repeat and return custom.
- Using online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups with customers, using our in-hours and manufacturer systems and processes.
- Keeping customers updated about the status of their vehicle through the workshop.
- Liaising with your technician colleagues about vehicle statuses, and ensuring that vehicles will be ready for customer on time.
The successful Applicant
- Will have 2 years recent experience working as a Vehicle Service Advisor.
- Understand the importance of the EVHC process.
- Be focused on delivering a great customer experience.
- Had no more than 3 employers in the last 6 years.
Together with a generous rewards and structured approach to training and development, this role offers real job security and every opportunity to progress. So if you are looking for a career, please apply.
If we have not responded to your application within 5 working days, please assume that on this occasion your application has not been successful.
Candidates must be eligible to work in the UK without restriction.
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Automotive Service Advisor employer: Performance Resourcing
Contact Detail:
Performance Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent news. This way, when you walk in for that interview, you can show them you're not just another candidate but someone who's genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As an Automotive Service Advisor, you'll be the face of the business. Role-play with a friend or family member to nail down how to handle different customer scenarios. The more comfortable you are, the better you'll shine in the interview!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Automotive Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Automotive Service Advisor role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the automotive industry and how your previous experience makes you the perfect fit for us. Keep it engaging and personal!
Showcase Your Customer Focus: Since this role is all about delivering a great customer experience, make sure to include examples of how you've successfully managed customer relationships in the past. We love to see candidates who understand the importance of customer satisfaction!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Performance Resourcing
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially the role of a Service Advisor. Familiarise yourself with common vehicle issues, the EVHC process, and how to communicate effectively with both customers and technicians.
✨Customer Experience is Key
Since this role is all about delivering a great customer experience, think of examples from your past work where you went above and beyond for a customer. Be ready to share these stories during the interview to showcase your commitment to customer satisfaction.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common questions for Service Advisors, like how you would handle a difficult customer or how you prioritise tasks. This will help you feel more confident and articulate during the actual interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. It shows that you take the opportunity seriously and are ready to represent the dealership well, just as you would with customers.
