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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring top-notch service and smooth communication.
- Company: Join a high-end automotive brand in a supportive dealership environment.
- Benefits: Earn a competitive salary with uncapped bonuses and enjoy industry-leading perks.
- Other info: Enjoy structured training and clear progression opportunities in a stable career.
- Why this job: Make a real difference in customer experiences while growing your career in the automotive sector.
- Qualifications: 2+ years as an Automotive Service Advisor with strong communication skills.
Location: Abingdon (Oxfordshire)
Salary: £33,700 Basic | £40,000 OTE (uncapped bonus potential)
We are currently recruiting for an experienced Service Advisor to join a franchised dealership in the Abingdon (Oxfordshire) area. This is an excellent opportunity to represent a high-end automotive brand while delivering exceptional customer service in a professional and supportive environment.
The Role
As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring a seamless and first-class service experience from start to finish. Your responsibilities will include:
- Welcoming customers and managing all service and repair enquiries
- Understanding customer requirements and accurately logging vehicle concerns
- Scheduling service appointments, vehicle drop-offs, and collections
- Providing clear and transparent cost estimates and service recommendations
- Keeping customers fully informed throughout the repair process
- Liaising closely with technicians to monitor vehicle progress and ensure timely completion
- Managing bookings via online systems, telephone, and face-to-face interactions
- Building strong, long-term relationships to encourage repeat business
About You
- Minimum 2 years' recent experience as an Automotive Service Advisor
- Strong understanding of the EVHC (Electronic Vehicle Health Check) process
- Excellent communication and customer service skills
- Highly organised with the ability to manage multiple tasks efficiently
- Professional, approachable, and customer-focused
- Stable work history (no more than 3 roles within the last 6 years preferred)
- A team player with a positive and proactive attitude
What We Offer
- Competitive salary: £33,700 basic with £40,000 OTE
- Industry-leading benefits package
- Access to "Perks at Work" discount platform
- Structured training and ongoing career development programmes
- Clear progression opportunities within a premium brand network
- A stable and rewarding long-term career path
If you are passionate about delivering outstanding customer service and want to develop your career within a premium automotive environment, we would love to hear from you. Candidates must be eligible to work in the UK without restriction.
Service Advisor in Abingdon employer: Performance Resourcing
Contact Detail:
Performance Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Abingdon
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work at dealerships. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, have a quick and engaging introduction ready. Highlight your experience as a Service Advisor and how you can bring value to their team.
✨Tip Number 3
Show up prepared for interviews! Research the dealership and its services, and think about how your skills align with their needs. Being knowledgeable about their brand will impress them and show you're genuinely interested.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Advisor in Abingdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your experience in customer service and any relevant automotive knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering exceptional customer service and how you can contribute to our team. Keep it professional but let your personality show through.
Showcase Your Communication Skills: As a Service Advisor, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. We love candidates who can keep customers informed and engaged throughout their service experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Performance Resourcing
✨Know the Brand Inside Out
Before your interview, make sure you research the high-end automotive brand you'll be representing. Understand their values, products, and customer service philosophy. This will not only impress your interviewers but also help you align your answers with what they stand for.
✨Showcase Your Customer Service Skills
As a Service Advisor, exceptional customer service is key. Prepare examples from your past experience where you went above and beyond for a customer. Highlight your communication skills and how you managed to resolve issues effectively, as this will demonstrate your suitability for the role.
✨Be Ready to Discuss Technical Knowledge
Brush up on your understanding of the EVHC process and any relevant automotive knowledge. Be prepared to discuss how you would handle specific vehicle concerns or service recommendations. This shows that you’re not just a people person but also technically savvy, which is crucial for the role.
✨Practice Multi-tasking Scenarios
In the role of a Service Advisor, you'll need to juggle multiple tasks at once. Think of scenarios where you had to manage several customer enquiries or appointments simultaneously. Practising how you would articulate these experiences can help you convey your organisational skills during the interview.