At a Glance
- Tasks: Evaluate customer service experiences and provide feedback through video editing.
- Company: Join a leading UK organisation known for innovative sales and customer service solutions.
- Benefits: Earn £12.21 per hour, enjoy bonuses, generous holidays, and unique company perks.
- Other info: Relaxed dress code, social events, and opportunities for internal progression.
- Why this job: Be part of a fun team, enjoy flexible hours, and make a real impact.
- Qualifications: Strong attention to detail, good communication skills, and Microsoft Office knowledge.
The predicted salary is between 12 - 16 £ per hour.
About Performance in People (PiP)
PiP is a progressive and innovative organisation that excels in delivering sales and customer service solutions to an impressive and enviable list of clients including some of the world’s leading brands. Since PiP’s formation in 2000, they have positioned themselves as one of the UK’s leading providers of their specialist range of services. With over 90 head office staff and counting, why not see if they have a role that’s right for you below?
About the role
Full Training for this position will be provided. PiP send mystery shoppers to visit or call stores and dealerships across the UK, experiencing the levels of customer service and reporting back to PiP on their shopping experience. The job of a Quality Controller is to edit the videos/calls and score the experience against a pre-defined questionnaire at PiP HQ.
Duties include:
- Quality Control mystery shop evaluations
- Monitor the performance of the mystery shoppers
- Report any issues to the appropriate Manager/Supervisor
- Use PiP’s bespoke internal management software to record results and attach media
Knowledge, skills & experience required:
- Good working knowledge of Microsoft Office
- Strong attention to detail with good time management
- The ability to work autonomously
- Good communication skills
What you get:
- £12.21 per hour
- Opportunity to earn a quarterly bonus
- Generous holiday entitlement
- Internal progression opportunities
- A fun and relaxed environment with unique meeting pods and themed offices
- Great location, free onsite parking and close to public transport routes
- Relaxed dress code
- Company perks such as birthdays off, discounted CrossFit/gym membership, free fruit, regular social events e.g., beach BBQ’s, access to an employee assistance programme and many more
Contract type and hours:
Office hours are generally Monday to Friday, 9am to 5pm, with the possibility of overtime. PiP operate a weekly rota and can be flexible with hours. This position is offered on a flexible hours basis due to fluctuations in workload during quieter periods throughout the year (such as over the Christmas period). Following the successful completion of a 6-month probationary period, the role will be formally reviewed, with the opportunity to move onto guaranteed contracted hours, subject to business needs and performance.
Please apply with CV and covering letter to HR@performanceinpeople.co.uk
Quality Controller - Performance in People in Ryde employer: Performance in People
Performance in People (PiP) is an exceptional employer that fosters a fun and relaxed work environment, offering generous benefits such as a competitive hourly wage, quarterly bonuses, and unique perks like birthdays off and discounted gym memberships. With a strong focus on employee growth and internal progression opportunities, PiP provides a supportive atmosphere where staff can thrive while enjoying a great location with free onsite parking and easy access to public transport.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Controller - Performance in People in Ryde
✨Tip Number 1
Get to know PiP! Research their values and culture so you can tailor your approach. When you understand what makes them tick, you can show how you fit right in.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to quality control and customer service. We recommend using the STAR method to structure your answers – it’s a game changer!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Quality Controller - Performance in People in Ryde
Some tips for your application 🫡
Craft a Catchy CV:Your CV is your first impression, so make it count! Highlight your relevant experience and skills that match the Quality Controller role. Keep it clear and concise, and don’t forget to tailor it to PiP’s needs.
Nail the Cover Letter:This is your chance to show us your personality! Explain why you’re excited about the role and how your skills align with what we’re looking for. Make it engaging and personal – we want to get to know you!
Show Off Your Attention to Detail:As a Quality Controller, attention to detail is key. Make sure your application is free from typos and errors. Double-check everything before hitting send – it shows us you care about quality!
Apply Through Our Website:We love it when you apply directly through our website! It makes the process smoother for both of us. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Performance in People
✨Know Your Stuff
Before the interview, make sure you understand what Performance in People does and their approach to customer service. Familiarise yourself with their mystery shopping process and think about how your skills can contribute to their goals.
✨Show Off Your Attention to Detail
As a Quality Controller, attention to detail is key. During the interview, provide examples of how you've demonstrated this skill in previous roles. Whether it’s through editing videos or scoring experiences, highlight your ability to spot the finer points.
✨Communicate Clearly
Good communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. You might be asked to explain how you would report issues or monitor performance, so be ready to discuss your approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, the team culture, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
