At a Glance
- Tasks: Join our Customer Success team as a Technical Account Manager, guiding customers to success with Puppet Enterprise.
- Company: Perforce is a global leader in IT automation, trusted by top brands for innovative solutions.
- Benefits: Enjoy a collaborative culture, opportunities for growth, and the security of a profitable company.
- Why this job: Work with top DevOps engineers and make a real impact on customer success and efficiency.
- Qualifications: Must have a degree in Computer Science/IT/Engineering and experience in Unix/Linux SysAdmin or DevOps.
- Other info: We value diversity and are committed to creating an inclusive workplace for all.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK’s leading over-50s age inclusive jobs board.
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.
With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.
Position Summary:
Our Senior Manager of Technical Account Management for Puppet by Perforce is seeking a Technical Account Manager (TAM) to join the Customer Success team and work alongside the best DevOps Engineers in the industry. Puppet’s IT automation software enables system administrators to deliver the operational agility and efficiency of cloud computing at enterprise-class service levels, scaling from a handful of nodes in the cloud to tens of thousands on premise.
As a senior-level engineer, TAMs own the technical health and customer success of the Puppet Enterprise solution. The TAM leverages technical and business expertise to build relationships, guiding customers to improved efficiency and dollar savings. The TAM serves as the customer’s main point of technical contact post-installation, working with customers to build a roadmap for future business success using Puppet Enterprise.
The joint journey of the TAM and customer is multifaceted and includes determining training needs; communicating and advocating on behalf of the customer throughout the Puppet by Perforce organization and ultimately sharing in the success and growth of both organizations.
Responsibilities:
- Passionate about problem solving and have a background that includes debugging and troubleshooting.
- Maintains a constructive and composed focus facing and overcoming tough situations.
- Credible inside and outside of Puppet due to skills, knowledge and ability to communicate cross functionally and at different levels within an organization.
- Strong consultative skills that guide and influence decisions.
- The ability to work in an international, fast-growing environment.
- The ability to understand and embrace DevOps and its impact in the computing world.
- Partners productively with support engineers to troubleshoot and diagnose customer problems.
- Advocates for customers and product quality within the development and product management organization.
- Exceptionally flexible and can context switch without disrupting a positive disposition.
- Knowledge of data center management, systems management, and monitoring, networking & security.
- Large scale infrastructure experience.
Requirements:
- An Undergraduate in Computer Science/IT/Engineering or equivalent gained elsewhere.
- Solid verbal and written communication skills, with the ability to adapt messaging to varying stakeholder levels.
- A collaborative and team-focused mindset, with a willingness to approach new situations.
- Loves customers and takes personal pride and ownership to make them successful.
- Unix &/or Linux SysAdmin or DevOps background, including:
- Programming skills (Ruby, Python, etc).
- Unix and/or Linux SysAdmin, including automation.
- Experience with some of the following technologies:
- Git and git-based version control.
- Public and Private Clouds (AWS, Azure, Openstack, VMware, Kubernetes, GCP).
- Continuous Integration (Jenkins, Bamboo, or others).
- Experience working in the software development or CI/CD domains.
- Experience in customer sales/service.
- Windows administration experience, including Microsoft PowerShell.
- Knowledge and understanding of DevOps culture.
- Understanding of Salesforce or other Sales management platforms.
Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.
If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!
Perforce Software is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, family or relationship structure, military service and veteran status, physical or mental disability, genetic information, gender identity, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Perforce Software’s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.
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Technical Account Manager employer: Perforce
Contact Detail:
Perforce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarize yourself with Puppet's IT automation software and its features. Understanding how it enables operational agility will help you speak confidently about its benefits during your interactions with the team.
✨Tip Number 2
Highlight your problem-solving skills and experience in debugging and troubleshooting. Be prepared to share specific examples of how you've successfully navigated tough situations in previous roles.
✨Tip Number 3
Showcase your collaborative mindset by discussing past experiences where you worked cross-functionally. Emphasize your ability to communicate effectively with different stakeholders, as this is crucial for a Technical Account Manager.
✨Tip Number 4
Demonstrate your understanding of DevOps culture and its impact on the computing world. Being able to articulate this knowledge will set you apart as a candidate who truly grasps the role's significance.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Technical Account Manager position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Technical Skills: Emphasize your technical background, especially in Unix/Linux systems, programming languages like Ruby or Python, and any experience with DevOps practices. Be specific about your skills and how they relate to the role.
Showcase Communication Abilities: Since strong verbal and written communication skills are crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively with various stakeholders.
Express Passion for Customer Success: Make sure to convey your passion for helping customers succeed. Share any relevant experiences where you took ownership of a project or helped a client achieve their goals.
How to prepare for a job interview at Perforce
✨Show Your Problem-Solving Skills
As a Technical Account Manager, you'll need to demonstrate your ability to troubleshoot and debug effectively. Prepare examples from your past experiences where you successfully resolved complex issues, showcasing your analytical thinking and problem-solving capabilities.
✨Communicate Clearly and Adaptively
Strong communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you'll be interacting with various stakeholders. Tailor your messaging based on the audience's technical background to ensure clarity and understanding.
✨Emphasize Your Collaborative Mindset
Highlight your experience working in team environments, especially in fast-paced settings. Share instances where you partnered with engineers or other departments to achieve common goals, demonstrating your ability to work collaboratively and support customer success.
✨Demonstrate Your Passion for Customer Success
Express your commitment to helping customers succeed with Puppet Enterprise. Share stories that illustrate your dedication to customer service and how you've taken ownership of customer relationships in the past, ensuring their needs were met and exceeded.