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- Tasks: Join a dynamic team to enhance customer success with Puppet's IT automation software.
- Company: Perforce, a global leader in DevOps solutions with a collaborative culture.
- Benefits: Competitive salary, growth opportunities, and a fun, supportive work environment.
- Why this job: Make a real impact by solving complex problems for top brands worldwide.
- Qualifications: 5+ years in a TAM role, strong communication skills, and a passion for customer success.
- Other info: Work with talented professionals in a fast-growing, international environment.
The predicted salary is between 43200 - 72000 £ per year.
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.
Nick Moore, Senior Manager - Technical Account Management for Puppet by Perforce, is seeking a Senior Technical Account Manager (TAM) to join the Customer Success team and work alongside the best DevOps Engineers in the industry. Puppet’s IT automation software enables system administrators to deliver the operational agility and efficiency of cloud computing at enterprise-class service levels, scaling from a handful of nodes in the cloud to tens of thousands on premise. As a senior-level engineer, TAMs own the technical health and customer success of the Puppet Enterprise solution. The TAM leverages technical and business expertise to build relationships, guiding customers to improved efficiency and dollar savings. The TAM serves as the customer’s main point of technical contact post-installation, working with customers to build a roadmap for future business success using Puppet Enterprise. The joint journey of the TAM and customer is multifaceted and includes determining training needs; communicating and advocating on behalf of the customer throughout the Puppet by Perforce organization and ultimately sharing in the success and growth of both organizations.
Responsibilities
- Passionate about problem solving and have a background that includes debugging and troubleshooting.
- Maintains a constructive and composed focus facing and overcoming tough situations.
- Credible inside and outside of Puppet due to skills, knowledge and ability to communicate cross functionally and at different levels within an organization.
- Strong consultative skills that guide and influence decisions.
- The ability to work in an international, fast-growing environment.
- The ability to understand and embrace DevOps and its impact in the computing world.
- Partners productively with support engineers to troubleshoot and diagnose customer problems.
- Advocates for customers and product quality within the development and product management organization.
- Exceptionally flexible and can context switch without disrupting a positive disposition.
- Knowledge of data center management, systems management, and monitoring, networking & security.
- Large scale infrastructure experience.
Requirements
- Former 5+ years experience working in a TAM role.
- An Undergraduate in Computer Science/IT/Engineering or equivalent gained elsewhere.
- Solid verbal and written communication skills, with the ability to adapt messaging to varying stakeholder levels.
- A collaborative and team-focused mindset, with a willingness to approach new situations.
- Loves customers and takes personal pride and ownership to make them successful.
- Unix &/or Linux SysAdmin or DevOps background, including programming skills (Ruby, Python, etc).
- Unix and/or Linux SysAdmin, including automation.
- Experience with some of the following technologies: Git and git-based version control, Public and Private Clouds (AWS, Azure, Openstack, VMware, Kubernetes, GCP), Continuous Integration (Jenkins, Bamboo, or others).
- Experience working in the software development or CI/CD domains.
- Experience in customer sales/service.
- Windows administration experience, including Microsoft PowerShell.
- Knowledge and understanding of DevOps culture.
- Understanding of Salesforce or other Sales management platforms.
Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!
Senior Technical Account Manager - Puppet (NM) employer: Perforce
Contact Detail:
Perforce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Account Manager - Puppet (NM)
✨Tip Number 1
Network like a pro! Reach out to current employees at Perforce on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Senior Technical Account Manager role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding of DevOps. Be ready to discuss how your background in Unix/Linux SysAdmin or DevOps can help solve customer problems effectively.
✨Tip Number 3
Show your passion for customer success! During interviews, share examples of how you've gone above and beyond to ensure clients are satisfied and successful with the solutions you've provided.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Perforce team.
We think you need these skills to ace Senior Technical Account Manager - Puppet (NM)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Technical Account Manager role. Highlight your problem-solving abilities and any relevant technical expertise, especially in DevOps and automation.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role and how your background makes you a great fit. Don’t just repeat your CV; share specific examples of how you've helped customers succeed in the past.
Showcase Your Communication Skills: Since this role involves working with various stakeholders, demonstrate your strong verbal and written communication skills. Use clear and concise language, and adapt your messaging to show you can connect with different audiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Perforce
✨Know Your Tech Inside Out
As a Senior Technical Account Manager, you'll need to demonstrate your technical expertise. Brush up on your knowledge of Puppet Enterprise and related technologies like AWS, Azure, and CI/CD tools. Be ready to discuss how you've used these in past roles to solve customer problems.
✨Showcase Your Problem-Solving Skills
Prepare examples of challenging situations you've faced in previous roles and how you overcame them. Highlight your debugging and troubleshooting experience, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Effectively
Strong communication skills are key for this position. Practice explaining complex technical concepts in simple terms, as you'll need to adapt your messaging for different stakeholders. Consider doing mock interviews with friends or colleagues to refine your delivery.
✨Emphasise Your Customer-Centric Approach
The role is all about customer success, so be prepared to discuss how you've built relationships and advocated for customers in the past. Share specific examples where your actions led to improved customer satisfaction or efficiency, showcasing your ownership and pride in their success.
