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- Tasks: Solve complex system and application problems while collaborating with diverse teams.
- Company: Join Perforce, a global leader in software solutions with a fun and inclusive culture.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Why this job: Be at the forefront of automation trends and make a real impact.
- Qualifications: 5+ years in tech support, strong problem-solving skills, and programming knowledge.
- Other info: Work with top brands and enjoy a dynamic, rewarding career.
The predicted salary is between 36800 - 53000 £ per year.
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you will work with and learn from some of the best and brightest in business. Before you know it, you will be in the middle of a rewarding career at a company headed in one direction: upward.
With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.
We are looking for a Senior Technical Support Engineer to join our team! The ideal Engineer is a blend of DevOps, System Admin, and Support Engineer. It’s a tremendous opportunity to be on the leading edge of automation trends and to see how companies in every industry approach automation and utilize our products.
As part of the team, you will work with our customers to solve system, application, and infrastructure problems and provide solutions that help our customers deliver software faster and more reliably. You will work closely with our Professional Services, Sales, Engineering, and Product teams to make our customers drive success with Perforce solutions.
Qualifications:- 5+ years of experience & related education
- Highly proficient System Administration knowledge
- Advanced understanding of software automation and DevOps systems
- Awareness and understanding of related emerging technologies and practices
- Excitement about working with the Puppet Enterprise and Open-Source community
- Passion for problem-solving
- Technical degree (CS/IT/Eng/ITSec) or equivalent experience
- Strong customer relations & interpersonal skills
- Demonstrated experience with clients and internal resources in face-to-face, telephone, and virtual meetings
- Requires logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Applicants with Puppet Certification are a plus
- Programming skills (Ruby, Python, Perl, PowerShell, Bash, etc.)
- Experience working with Puppet Enterprise or Puppet Open Source (Puppet 4 or anything more recent)
- Windows systems administration experience, including Microsoft PowerShell
- Large scale infrastructure experience
- Knowledge of data center management, systems management, and monitoring, networking & security
- Technical Support experience in an open source/enterprise software company
£42,850 - £66,450 a year
Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.
If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!
Senior Technical Support Engineer in Belfast employer: Perforce
Contact Detail:
Perforce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Support Engineer in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at Perforce or similar companies. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding of DevOps practices. Be ready to showcase your problem-solving abilities with real-life examples that highlight your experience.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, send a thank-you email expressing your enthusiasm for the role. It shows you’re genuinely interested and keeps you on their radar.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining the Perforce community right from the start.
We think you need these skills to ace Senior Technical Support Engineer in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Technical Support Engineer role. Highlight your experience with DevOps, system administration, and any relevant programming skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for problem-solving and your excitement about working with automation technologies. Let us know why you’re the perfect fit for our team at Perforce.
Showcase Your Technical Skills: Don’t hold back on showcasing your technical skills! Mention your experience with Puppet Enterprise, programming languages, and any certifications you have. We love seeing candidates who are well-versed in the tools we use.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Perforce
✨Know Your Tech Inside Out
Make sure you brush up on your system administration and DevOps knowledge. Be ready to discuss specific tools and technologies you've worked with, especially Puppet Enterprise and any programming languages like Ruby or Python. This will show that you're not just familiar with the concepts but have hands-on experience.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex technical issues in the past. Think about specific challenges you've faced and the solutions you implemented. This will demonstrate your ability to think critically and work under pressure, which is crucial for a Senior Technical Support Engineer.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Ask insightful questions about the team dynamics, the technologies they use, and how they approach customer support. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
✨Highlight Your Customer Relations Experience
Since this role involves working closely with clients, be prepared to discuss your interpersonal skills and experiences. Share instances where you've successfully managed client relationships or resolved conflicts. This will illustrate your ability to communicate effectively and build rapport with customers.
