Professional Services Engineer

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.

With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.

Position Summary:

The Professional Services team at Perforce is searching for a Professional Services Engineer to join the team. The Professional Services Engineer works directly with customers to deploy, customize, and optimize Delphix technology solutions. This role involves understanding customer needs, managing implementations, and ensuring customer satisfaction through high-quality service and support. The ideal candidate possesses strong technical skills, excellent communication abilities, and a commitment to delivering exceptional results.

Responsibilities:

• Accountable for delivering various consulting engagements pertaining to implementations, migrations, upgrades, trainings, and general advising on topics in multiple technical areas.
• Support Sales efforts as a Delphix Subject Matter Expert (SME).
• Research, troubleshoot and resolve complex problems with support from Engineering and Support teams.
• Improve Services Offerings by integrating field observations and solutions into the product roadmap as actionable enhancement requests.
• Drive customer time-to-value (TTV) by identifying opportunities to improve delivery methods, process and technologies.
• Review and produce technical documentation and procedures.
• Assess customer bug and enhancement requests and assist in prioritizing development projects.
• Contribute to the strategic direction of Professional Services organization through leading and participating in internal initiatives within the PS team.
• Utilize scripting skills to contribute to internal tools.
• Foster and maintain a strong culture of delighting Delphix customers.

Requirements:

• Experience with SQL Server or Oracle DBMS, with deep understanding of backup and recovery, log architecture, and connectivity.
• Cloud experience in either AWS/GCP/Azure.
• Proven enterprise software install and configuration skills.
• Scripting experience in at least one of these languages: Bash shell, Powershell, Python, or Perl.
• UNIX/LINUX or Windows Sysadmin skills (build software, troubleshoot OS errors, analyze performance bottlenecks).
• Experience with software development methodologies (Agile, Waterfall, XP, etc) and supporting technologies (bug tracking, source control, change management).
• Ability to identify issues and risks proactively, predominantly in time to affect outcomes.
• Ability to explain technical concepts to both technical and non-technical audiences.
• Talent for solving problems and enthusiasm for providing world-class support to our customers.
• Ability to adjust communication style to the target audience (management, technical staff) and situation (recognizing when a sense of urgency is needed).
• Experience with remote reporting relationships.

Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.

If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!

Perforce Software is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, family or relationship structure, military service and veteran status, physical or mental disability, genetic information, gender identity, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

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