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For Companies At a Glance
- Tasks: Grow and retain revenue by selling licenses and cross-selling products to existing customers.
- Company: Join a dynamic team at Perforce, a leader in software solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with a commitment to customer delight and continuous improvement.
- Why this job: Make a real impact by enhancing customer experiences and driving business success.
- Qualifications: 3+ years in account management or customer success with strong sales focus.
The predicted salary is between 40000 - 50000 £ per year.
Position Summary
The Associate Vice President of Sales Development at Perforce is searching for an Account Manager to join the team. In this role, you will be responsible for growing and retaining revenue within our existing customer base by selling additional licenses, cross-selling new products, and ensuring our customers derive maximum value from our solutions. You will build and nurture strong relationships with key stakeholders, identify growth opportunities, and proactively address potential retention risks to deliver a superior customer experience.
Responsibilities
- License Expansion & Cross-Selling: Proactively identify opportunities to sell additional licenses and cross-sell complementary products to existing customers. Work closely with customers to understand their evolving needs and align our solutions to their business goals.
- Customer Relationship Management: Build and maintain strong relationships with key stakeholders, including technical owners, practical owners, economic decision-makers, and procurement contacts within accounts. Serve as the primary point of contact, fostering trust and ensuring open communication.
- Business Reviews & Retention: Conduct business reviews with customers 6-9 months prior to their renewal to assess their current usage and identify any adjustments needed in licenses or product mix. Proactively identify potential retention risks and collaborate internally to mitigate them.
- Value Validation: Validate and communicate the value of our products to customers, ensuring they achieve the expected outcomes and ROI. Gather and share customer success stories and feedback to showcase the impact of our solutions.
- Sales Execution: Create and deliver accurate quotes and contracts tailored to customer needs. Drive contract negotiations and close deals efficiently to achieve sales targets.
- Internal Collaboration: Work cross-functionally with internal teams (e.g., Customer Success, Product, Support, and Finance) to address customer needs and ensure a seamless experience. Advocate for customer feedback internally to drive continuous improvement in products and services.
- Customer Delight: Uphold our commitment to 'delighting every customer' by going above and beyond to exceed expectations.
Requirements
- 3+ years of proven experience in account management, customer success, or a related role, with a focus on sales and retention.
- Strong understanding of the sales cycle, including quoting, contracting, and closing business.
- Excellent interpersonal and relationship-building skills, with the ability to navigate complex organizational structures.
- Exceptional communication and presentation skills, both verbal and written.
- Strong problem-solving and critical-thinking abilities, with a proactive approach to addressing challenges.
- Ability to work collaboratively with cross-functional teams in a fast-paced environment.
- Demonstrated ability to take the initiative and work in a self-directed manner.
- Ability to thrive in a changing environment.
- Comfortable with ambiguity and rapidly evolving domain.
- Ability to quickly learn and understand new technologies and software products.
Associate Account Manager - P4 (DK) in Bracknell employer: Perforce Software
Contact Detail:
Perforce Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Account Manager - P4 (DK) in Bracknell
✨Tip Number 1
Network like a pro! Reach out to current employees at Perforce on LinkedIn or through mutual connections. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their products, and think about how you can help them grow. We want to show that we’re not just another candidate but the perfect fit for their team.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep us fresh in their minds. Let’s remind them why we’re the best choice for the Associate Account Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re serious about joining the team!
We think you need these skills to ace Associate Account Manager - P4 (DK) in Bracknell
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Associate Account Manager role. Highlight your experience in account management and customer success, focusing on how you've driven sales and retention in previous roles.
Showcase Your Relationship-Building Skills: In your application, emphasise your ability to build strong relationships with stakeholders. Share specific examples of how you've nurtured client connections and addressed their needs effectively.
Demonstrate Your Problem-Solving Abilities: We love candidates who can think on their feet! Include instances where you've tackled challenges or identified growth opportunities in your past roles. This will show us you're proactive and ready to take initiative.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Perforce Software
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the products and solutions offered by the company. Be prepared to discuss how these can add value to customers and how you would approach cross-selling and upselling opportunities.
✨Build Rapport with Key Stakeholders
Since relationship management is crucial for this role, think about how you can demonstrate your ability to build strong connections. Prepare examples from your past experiences where you successfully nurtured relationships with clients or stakeholders.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific challenges you've faced in previous roles and how you tackled them. Highlight your proactive approach to identifying retention risks and how you collaborated with teams to resolve issues effectively.
✨Prepare for Business Review Scenarios
Anticipate questions around conducting business reviews and validating product value. Think of ways to illustrate how you would assess customer usage and identify adjustments needed to ensure satisfaction and retention.