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- Tasks: Join our team to troubleshoot and resolve technical support issues for web applications.
- Company: Perforce is a global leader in software solutions, trusted by top brands worldwide.
- Benefits: Enjoy remote work flexibility, competitive rewards, and a supportive team culture.
- Why this job: Be part of a dynamic environment that fosters creativity and collaboration while solving real-world challenges.
- Qualifications: Senior-level experience with Linux, web servers, and excellent communication skills are essential.
- Other info: Work with a passionate team and gain exposure to cutting-edge technology in a thriving company.
The predicted salary is between 36000 - 60000 £ per year.
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With aglobal footprint spanning more than 80 countries and includingover 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary: Perforce Software is seeking a Senior Technical Support Engineer (TSE) to join the Technical Support team. This engineer will work with a globally distributed, fully remote team, using their knowledge and skills from previous experience and from on-the-job training to handle technical support issues related to web applications running our customer’s environments running the LAMP stack. The TSE will join a team that is responsible for triaging, troubleshooting, and resolving customer issues in accordance with our SLA. This team works closely with our engineering team to resolve issues that require code change to fix defects or add new features. The TSE will be responsible for handling customer requests via the Perforce support portal, managing daily communications with external customers and field operation teams to provide the technical support required for successful implementation and usage of the Zend line of products. We expect the TSE to be prepared on day one with senior-level experince with Linux operating systems, web servers, and general desktop software. Our focus is on the LAMP stack, but exposure to Windows Server and IIS is a plus. Excellent troubleshooting and diagnostic skills are essential. The TSE will be a front-line contact for Perforce Software’s external Zend customers and must possess very good written and verbal English communication skills. The ability to use winning langauge and provide an excellent customer experience is a critical skill for this role. The TSE should be a team player with a positive attitude. Our employees are those who make it happen. If your skills meet any of the specs below, now is the time to apply to be a part of our passionate team. Zend is an enterprise PHP development platform that delivers leading tools and services for creating and managing web and mobile applications. It offers real-time debugging and monitoring, plus long-term PHP support. Responsibilities: Create and maintain test bench environments in a cloud environment Maintain contact with the engineering team, sales and product management for ongoing customer issues. Handle multiple customer cases including problem solving and documentation. Perform analysis and problem resolution activities for the ZendPHP and ZendHQ product lines. Support successful installations and deployments of Zend products. Participate in an on-call rotation Requirements: Experience using the AWS EC2 web console and APIs. Deep understanding of HTTP protocol, including web security, and troubleshooting. Apache or Nginx web server administration and configuration experience. Linux system administration experience (Red Hat, Rocky, Alma, Debian, Ubuntu, et. al.) Experience maintaining production RDBMS servers such as MySQL/MariaDB, Postgres, Oracle. Ability to work both independently and as part of a cross-functional and geographically dispersed team. Ability to successfully handle multiple tasks in a dynamic professional environment while under pressure. Experience in working with customers as a Technical Support/Sales Engineer. Good knowledge of PHP programming language and popular frameworks. Programming background (Bash shell, Python, Java, JavaScript, et. al.) Preference will be given to candidates with an understanding of REST API architecture. Preference will be given to candidates with Windows Server administration experience. Salesforce, Jira, and Microsoft Office 365 toolset experience. Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well . Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today! www.perforce.com Please click here for: EOE & Belonging Statements | Perforce Software #J-18808-Ljbffr
Senior Technical Support Engineer employer: Perforce Software, Inc.
Contact Detail:
Perforce Software, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the LAMP stack and ensure you can discuss your experience with Linux, Apache, MySQL, and PHP confidently. Being able to articulate specific challenges you've faced and how you resolved them will demonstrate your expertise.
✨Tip Number 2
Brush up on your troubleshooting skills, especially related to web applications. Prepare examples of complex issues you've resolved in the past, as this will showcase your problem-solving abilities during discussions.
✨Tip Number 3
Since communication is key for this role, practice explaining technical concepts in simple terms. This will help you convey your ideas clearly and effectively, which is crucial when dealing with customers.
✨Tip Number 4
Network with current or former employees of Perforce if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Senior Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Linux operating systems, web servers, and the LAMP stack. Include specific examples of troubleshooting and customer support roles you've held.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and problem-solving. Mention your experience with AWS EC2, HTTP protocols, and any relevant programming languages to demonstrate your fit for the role.
Showcase Communication Skills: Since excellent written and verbal communication is crucial for this position, ensure your application materials are clear, concise, and free of errors. Use professional language that reflects your ability to provide an excellent customer experience.
Highlight Team Collaboration: Emphasise your ability to work as part of a cross-functional team. Provide examples of how you've successfully collaborated with engineering teams or handled multiple customer cases in previous roles.
How to prepare for a job interview at Perforce Software, Inc.
✨Showcase Your Technical Skills
As a Senior Technical Support Engineer, it's crucial to demonstrate your expertise in the LAMP stack and Linux operating systems. Be prepared to discuss specific technical challenges you've faced and how you resolved them, as well as any relevant experience with AWS EC2 and web server administration.
✨Communicate Clearly and Effectively
Since you'll be the front-line contact for customers, strong communication skills are essential. Practice explaining complex technical concepts in simple terms, and be ready to showcase your ability to provide excellent customer service during the interview.
✨Prepare for Problem-Solving Scenarios
Expect to encounter problem-solving scenarios during the interview. Brush up on your troubleshooting techniques and be ready to walk the interviewer through your thought process when diagnosing and resolving technical issues.
✨Demonstrate Team Collaboration
Perforce values teamwork, so be sure to highlight your experience working in cross-functional teams. Share examples of how you've collaborated with engineering or sales teams to resolve customer issues and improve product offerings.
