Professional Services Engineer - Puppet

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.

Position Summary: Chris Allen, Manager of Professional Services for Puppet at Perforce, is searching for a Professional Services Engineer to join the team. We are looking for an individual who is a blend of DevOps Engineer, Client-facing Consultant, Puppet trainer, and Pre-Sales Engineer. It's a tremendous opportunity to be at the leading edge of automation trends and to see how companies in every industry approach automation or utilise our products.

Requirements:

• Ability to manage time and projects effectively
• Solid experience working with Puppet Enterprise or Puppet Open Source (Puppet 4 or anything more recent)
• 5+ years of experience in software DevOps, Systems Administration, Automation, or Network Infrastructure
• Ability to travel up to 10% domestically
• Solid background programming with Unix &/or Linux SysAdmin or DevOps, including automation
• Strong customer relations & presentation skills - must be able to speak well in front of an audience and with customers
• Excitement about working with the Puppet Enterprise and Open-Source community
• Passion for problem-solving
• Excellent time and project management skills
• Technical degree (CS/IT/Eng/ITSec) or equivalent experience
• Demonstrated experience with clients and internal resources in face-to-face, telephone, virtual meetings and the ability to work and interact as a member of a group or team
• Requires logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Applicants with Puppet Certification are a plus

Preferred but not required:

• Programming skills (Ruby, Python, Go, etc.)
• Windows systems administration experience, including Microsoft PowerShell
• Large scale infrastructure experience
• Knowledge of data center management, systems management, and monitoring, networking & security
• Professional services experience in an open-source/enterprise software company

Responsibilities:

• Work directly with our customers to design and implement solutions that help them deliver software faster and more reliably
• Deliver Puppet training and workshops to our customers
• Assist our education team to keep that training accurate and up to date as our products and our customers’ needs evolve
• Provide pre-sales support to Sales & Marketing
• Develop, publish and maintain Puppet modules and products
• Develop and promote integration and tooling around Puppet products
• Contribute blog posts and other communication for Puppet
• Work with R&D and Product Management to develop and test Puppet products

Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!