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- Tasks: Diagnose and resolve system issues while collaborating with diverse teams to enhance customer success.
- Company: Join Perforce, a global leader trusted by top brands for innovative software solutions.
- Benefits: Competitive salary, rewarding career growth, and a fun, collaborative work environment.
- Why this job: Be at the forefront of automation trends and make a real impact in tech.
- Qualifications: 5+ years in tech support, strong problem-solving skills, and a passion for DevOps.
- Other info: Work with talented professionals and enjoy opportunities for personal and professional development.
The predicted salary is between 36800 - 52900 £ per year.
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges.
We are looking for a Senior Technical Support Engineer to join our team. The ideal engineer is a blend of DevOps, System Admin, and Support Engineer. It’s a tremendous opportunity to be on the leading edge of automation trends and to see how companies in every industry approach automation and utilize our products.
As part of the team, you will work with our customers to solve system, application, and infrastructure problems and provide solutions that help our customers deliver software faster and more reliably. You will work closely with our Professional Services, Sales, Engineering, and Product teams to make our customers drive success with Perforce solutions.
Salary: £42,850 - £66,450 a year
Responsibilities:
- Diagnose and resolve system, application, and infrastructure issues.
- Deliver solutions that enable faster, more reliable software delivery.
- Collaborate with Professional Services, Sales, Engineering, and Product teams to ensure customer success with Perforce solutions.
Qualifications:
- 5+ years of experience & related education.
- Highly proficient System Administration knowledge.
- Advanced understanding of software automation and DevOps systems.
- Awareness and understanding of related emerging technologies and practices.
- Excitement about working with the Puppet Enterprise and Open-Source community.
- Passion for problem-solving.
- Technical degree (CS/IT/Eng/ITSec) or equivalent experience.
- Strong customer relations & interpersonal skills.
- Demonstrated experience with clients and internal resources in face-to-face, telephone, and virtual meetings.
- Requires logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Preferred but not required:
- Programming skills (Ruby, Python, Perl, PowerShell, Bash, etc.).
- Experience working with Puppet Enterprise or Puppet Open Source (Puppet 4 or newer).
- Windows systems administration experience, including Microsoft PowerShell.
- Large-scale infrastructure experience.
- Knowledge of data center management, systems management, monitoring, networking & security.
- Technical Support experience in an open source/enterprise software company.
Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!
Senior Technical Support Engineer in Belfast employer: Perforce Software, Inc.
Contact Detail:
Perforce Software, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Support Engineer in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech community, especially those who work at Perforce or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! If you’ve got experience with Puppet or DevOps tools, consider creating a small project or contributing to open-source. This not only showcases your expertise but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for the technical interview! Brush up on your system administration knowledge and be ready to solve real-world problems on the spot. Practising common scenarios can help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Perforce team!
We think you need these skills to ace Senior Technical Support Engineer in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Technical Support Engineer role. Highlight your system administration knowledge and any relevant DevOps experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're excited about this position at Perforce. Share specific examples of how you've solved problems in the past and how you can contribute to our team.
Showcase Your Technical Skills: Don’t forget to mention any programming languages or tools you’re familiar with, especially if they relate to Puppet or automation. We love seeing candidates who are passionate about technology!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you on the path to joining our awesome team!
How to prepare for a job interview at Perforce Software, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your system administration and DevOps knowledge. Be ready to discuss specific tools and technologies you've used, especially Puppet Enterprise and automation practices. This will show that you're not just familiar with the concepts but have hands-on experience.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical thinking and ability to resolve customer challenges effectively.
✨Understand the Company Culture
Perforce values collaboration and creativity, so be ready to discuss how you work within a team. Think of examples where you've contributed to a positive team environment or helped foster belonging among colleagues. This will align you with their company ethos.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and future projects at Perforce. This shows your genuine interest in the position and helps you gauge if the company is the right fit for you. Plus, it opens up a dialogue that can make you more memorable.
