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For Companies At a Glance
- Tasks: Manage customer orders and ensure smooth supply chain processes.
- Company: Join Perfetti Van Melle, a leading candy company with a fun culture.
- Benefits: Competitive salary, private medical insurance, and 27 days annual leave.
- Why this job: Be part of a dynamic team creating joy through beloved candy brands.
- Qualifications: 3 years in FMCG Customer Service and proficiency in SAP required.
- Other info: Enjoy flexible working options and a supportive, inclusive environment.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Customer Services Representative role at Perfetti Van Melle. Perfetti Van Melle has been creating some of the world’s most loved candy brands for more than 100 years. From Mentos to Chupa Chups, our brands bring joy every day.
Location: Old Windsor, United Kingdom
Contract: Permanent, Full-time
Team: Plan & Deliver | Supply Chain Management
Our colleagues in the Plan & Deliver (Supply Chain) team are eager to team up with you to ensure everyone can enjoy our delicious freshmakers and sweets every day.
Where we need you:
The Customer Services Representative plays a key role in supporting effective supply chain management through end-to-end customer order management. Acting as a vital link between customers, sales, logistics partners, and internal teams, you’ll help deliver outstanding service while ensuring smooth order‑to‑invoice processes. This role is office‑based in Old Windsor, supporting close collaboration with internal teams and partners. Following a successful probation period, flexible hybrid working opportunities may be available.
Your core responsibilities at a glance:
- Manage customer orders from receipt through to dispatch and invoicing, including EDI orders
- Investigate and resolve customer enquiries related to stock availability, deliveries, pricing, and product information
- Process claims, returns, damages, and credit notes in collaboration with Finance
- Maintain accurate customer master data and sales conditions in SAP
- Act as a daily point of contact for customers, sales teams, and 3PL logistics providers
- Contribute to supply chain KPIs, continuous improvement initiatives, and cost‑saving projects
- Build strong working relationships with customers and internal stakeholders to meet service level targets
The ingredients of Perfetti Van Melle – is this your flavor?
We are Taste Makers in Candy! As the third‑largest confectionery company in the world — and the second in Europe — we’re on a journey to become the very best at making candy. And we need great colleagues to make that happen.
What makes us unique:
- Empowering – Growth and development opportunities tailored to you
- Fun – A family‑like culture, team events, and yes… a candy company!
- Innovation – Active engagement in health, sustainability, and food safety
- Dynamic – Operations in 30+ countries and a business that’s always evolving
The ideal recipe for our new Customer Services Representative:
- At least 3 years’ experience in an FMCG Customer Service role
- Strong understanding of end‑to‑end supply chain processes, KPIs, and operations
- Experience working with 3PL warehousing and logistics providers
- Proficient in SAP (SAP S/4HANA preferred) and confident with Excel
- A customer‑first mindset with excellent communication and problem‑solving skills
- Fluent in spoken and written English
- Comfortable working on‑site and commuting daily to our Old Windsor office
What we offer:
- Competitive salary + bonus
- Private medical insurance, dental cover, life assurance, and income protection
- 27 days annual leave (plus bank holidays)
- A beautiful office overlooking the River Thames in Old Windsor
- Flexible hybrid working opportunities after probation
- A supportive, inclusive culture where your contribution truly matters
At Perfetti Van Melle, we believe the strength of our team lies in diversity. We create a workplace where everyone feels welcome, respected, and empowered to grow. Ready to shape the future of sweets? Apply now and help us create even more sweet moments!
Customer Services Representative – UK FMCG in Windsor employer: Perfetti Van Melle
Contact Detail:
Perfetti Van Melle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Representative – UK FMCG in Windsor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Perfetti Van Melle on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Perfetti Van Melle’s products and values. Show them you’re not just another candidate; you’re genuinely excited about their candy brands and how you can contribute.
✨Tip Number 3
Practice your communication skills! As a Customer Services Representative, you’ll need to shine in this area. Role-play common customer scenarios with a friend to build your confidence and problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Perfetti Van Melle.
We think you need these skills to ace Customer Services Representative – UK FMCG in Windsor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Services Representative role. Highlight your experience in FMCG and any relevant skills that match the job description. We want to see how you can bring your unique flavour to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your background aligns with our mission at Perfetti Van Melle. Let your personality come through – we love a bit of character!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for someone who can think on their feet and resolve issues efficiently, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Perfetti Van Melle
✨Know Your Stuff
Before the interview, make sure you understand the FMCG sector and Perfetti Van Melle's role in it. Brush up on their products, especially the popular brands like Mentos and Chupa Chups. This knowledge will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Experience
Highlight your previous experience in customer service, particularly in FMCG. Be ready to discuss specific examples of how you've managed customer orders, resolved issues, or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Your Problem-Solving Skills
As a Customer Services Representative, you'll need to tackle various challenges. Prepare to discuss scenarios where you've successfully resolved customer enquiries or handled complaints. This will illustrate your customer-first mindset and problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, supply chain KPIs, or how Perfetti Van Melle fosters innovation. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
