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- Tasks: Support customer orders and ensure smooth supply chain processes in a dynamic team.
- Company: Join Perfetti Van Melle, a leading candy brand with a century of sweet success.
- Benefits: Enjoy competitive pay, bonuses, health insurance, and generous holiday leave.
- Why this job: Be the vital link in delivering joy through our beloved sweets every day.
- Qualifications: 3 years in FMCG Customer Service, SAP proficiency, and strong communication skills.
- Other info: Flexible hybrid working options after probation and opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Ready to take a fresh step in your career? As a Customer Services Representative, you will play a key role in supporting effective supply chain management through end-to-end customer order management. Acting as a vital link between customers, sales, logistics partners, and internal teams, you will help deliver outstanding service while ensuring smooth order-to-invoice processes.
This role is office-based in Old Windsor, supporting close collaboration with internal teams and partners. Following a successful probation period, flexible hybrid working opportunities may be available.
- Process claims, returns, damages, and credit notes in collaboration with Finance
- Maintain accurate customer master data and sales conditions in SAP
- Contribute to supply chain KPIs, continuous improvement initiatives, and cost-saving projects
- Build strong working relationships with customers and internal stakeholders to meet service level targets
The ideal recipe for our new Customer Services Representative:
- At least 3 years' experience in an FMCG Customer Service role
- Proficient in SAP (SAP S/4HANA preferred) and confident with Excel
- Fluent in spoken and written English
- Comfortable working on-site and commuting daily to our Old Windsor office
Competitive salary + bonus, ~8% company-paid pension, private medical insurance, dental cover, life assurance, and income protection, ~27 days annual leave.
Part Time Evening and Weekends Customer Care Assistant in Old Windsor employer: Perfetti Van Melle
Contact Detail:
Perfetti Van Melle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Evening and Weekends Customer Care Assistant in Old Windsor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Perfetti Van Melle. Understand their brands and values, and think about how your experience aligns with their mission. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult customers or manage order issues. Role-playing these situations can boost your confidence and show you're ready for anything.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. This insider info can give you an edge and show your enthusiasm for joining the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind as they make their decision.
We think you need these skills to ace Part Time Evening and Weekends Customer Care Assistant in Old Windsor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Services Representative role. Highlight your experience in FMCG and any relevant skills, especially with SAP and Excel. We want to see how your background fits perfectly with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team at Perfetti Van Melle. Share specific examples of how you've delivered outstanding customer service in the past – we love a good story!
Show Off Your Communication Skills: Since this role involves liaising with customers and internal teams, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we appreciate a well-structured application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Perfetti Van Melle!
How to prepare for a job interview at Perfetti Van Melle
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of Perfetti Van Melle and their products. Familiarise yourself with their brands like Mentos and Chupa Chups. This shows genuine interest and helps you connect your experience in FMCG customer service to their specific needs.
✨Showcase Your Skills
Be ready to discuss your experience with SAP and Excel in detail. Prepare examples of how you've used these tools to improve customer service or streamline processes. This will demonstrate your technical proficiency and how it can benefit their supply chain management.
✨Build Rapport
Since this role involves collaboration with various teams, practice building rapport during the interview. Use friendly body language, maintain eye contact, and engage with your interviewers. This will highlight your ability to work well with others and fit into their team culture.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company. Inquire about their continuous improvement initiatives or how they measure supply chain KPIs. This not only shows your enthusiasm but also gives you insight into how you can contribute to their goals.