The Customer Services Representative plays a key role in supporting effective supply chain management through end-to-end customer order management. Acting as a vital link between customers, sales, logistics partners, and internal teams, you'll help deliver outstanding service while ensuring smooth order-to-invoice processes. This role is office-based in Old Windsor, supporting close collaboration with internal teams and partners. Following a successful probation period, flexible hybrid working opportunities may be available.,
- Manage customer orders from receipt through to dispatch and invoicing, including EDI orders
- Investigate and resolve customer enquiries related to stock availability, deliveries, pricing, and product information
- Process claims, returns, damages, and credit notes in collaboration with Finance
- Maintain accurate customer master data and sales conditions in SAP
- Act as a daily point of contact for customers, sales teams, and 3PL logistics providers
- Contribute to supply chain KPIs, continuous improvement initiatives, and cost-saving projects
- Build strong working relationships with customers and internal stakeholders to meet service level targets
- At least 3 years' experience in an FMCG Customer Service role
- Strong understanding of end-to-end supply chain processes, KPIs, and operations
- Experience working with 3PL warehousing and logistics providers
- Proficient in SAP (SAP S/4HANA preferred) and confident with Excel
- A customer-first mindset with excellent communication and problem-solving skills
- Fluent in spoken and written English
- Comfortable working on-site and commuting daily to our Old Windsor office
- Perfetti Van Melle has been creating some of the world's most loved candy brands for more than 100 years. From Mentos to Chupa Chups, our brands bring joy every day.,
We are Taste Makers in Candy! As the third-largest confectionery company in the world - and the second in Europe - we're on a journey to become the very best at making candy. And we need great colleagues to make that happen. - Competitive salary + bonus
- Private medical insurance, dental cover, life assurance, and income protection
- 27 days annual leave (plus bank holidays)
- A beautiful office overlooking the River Thames in Old Windsor
- Flexible hybrid working opportunities after probation
- A supportive, inclusive culture where your contribution truly matters
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Customer Services Representative - UK FMCG in Old Windsor employer: Perfetti Van Melle
Perfetti Van Melle is an excellent employer for those looking to thrive in the FMCG sector, offering a dynamic work environment in Old Windsor that fosters collaboration and innovation. With generous benefits and a clear pathway for career progression, employees are encouraged to develop their skills and advance within the company. Join a team that values ambition and provides the support needed to achieve meaningful growth in your career.
