At a Glance
- Tasks: Support customer orders and ensure smooth supply chain processes in a dynamic team.
- Company: Join Perfetti Van Melle, a leading candy brand with a century of sweet success.
- Benefits: Enjoy competitive salary, bonuses, private medical insurance, and 27 days annual leave.
- Other info: Flexible hybrid working opportunities after probation and a focus on personal growth.
- Why this job: Be the vital link in delivering joy through our beloved candy brands every day.
- Qualifications: 3 years' experience in FMCG Customer Service and proficiency in SAP and Excel.
The predicted salary is between 30000 - 42000 £ per year.
Ready to take a fresh step in your career? As a Customer Services Representative, you will play a key role in supporting effective supply chain management through end-to-end customer order management. Acting as a vital link between customers, sales, logistics partners, and internal teams, you'll help deliver outstanding service while ensuring smooth order-to-invoice processes.
This role is office-based in Old Windsor, supporting close collaboration with internal teams and partners. Following a successful probation period, flexible hybrid working opportunities may be available.
- Process claims, returns, damages, and credit notes in collaboration with Finance
- Maintain accurate customer master data and sales conditions in SAP
- Contribute to supply chain KPIs, continuous improvement initiatives, and cost-saving projects
- Build strong working relationships with customers and internal stakeholders to meet service level targets
The ideal recipe for our new Customer Services Representative:
- At least 3 years' experience in an FMCG Customer Service role
- Proficient in SAP (SAP S/4HANA preferred) and confident with Excel
- Fluent in spoken and written English
- Comfortable working on-site and commuting daily to our Old Windsor office
Competitive salary + bonus, ~8% company-paid pension, private medical insurance, dental cover, life assurance, and income protection, ~27 days annual leave.
Customer Experience Advisor (full time & part time) in Old Windsor employer: Perfetti Van Melle
At Perfetti Van Melle, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Located in Old Windsor, our office provides a supportive environment where you can thrive, with tailored growth opportunities and a competitive benefits package including private medical insurance and generous annual leave. Join us to be part of a team that not only values your contributions but also encourages your professional development in the exciting world of FMCG.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor (full time & part time) in Old Windsor
✨Tip Number 1
Get to know the company! Research Perfetti Van Melle and their brands like Mentos and Chupa Chups. Understanding their values and culture will help you connect during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Advisor, you'll need to build strong relationships with customers and internal teams. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the role and the company. They might share tips that could give you an edge in the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Perfetti Van Melle family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Experience Advisor (full time & part time) in Old Windsor
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about joining our team and how you can contribute to our mission of delivering joy through our products.
Tailor Your CV:Make sure your CV is tailored to the Customer Services Representative role. Highlight your relevant experience in FMCG and any specific skills with SAP or Excel. We love seeing how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us your story. Use it to explain why you’re the perfect fit for this position and how your previous experiences have prepared you for the challenges ahead. Keep it engaging and personal!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Perfetti Van Melle
✨Know Your Stuff
Before the interview, make sure you’re familiar with Perfetti Van Melle and their products. Brush up on their brands like Mentos and Chupa Chups, and understand their supply chain processes. This will show your genuine interest in the company and help you answer questions more confidently.
✨Showcase Your Experience
With at least 3 years in an FMCG Customer Service role, be ready to share specific examples of how you've handled customer orders, claims, and returns. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Get Comfortable with SAP
Since proficiency in SAP is a must, brush up on your skills before the interview. If you have experience with SAP S/4HANA, be prepared to discuss how you’ve used it in past roles. This will demonstrate your technical capability and readiness for the job.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask them about their experiences at Perfetti Van Melle and express your enthusiasm for working collaboratively within the team. A friendly attitude can go a long way in making a positive impression!
