At a Glance
- Tasks: Manage customer orders and ensure smooth supply chain processes in a fun candy company.
- Company: Join Perfetti Van Melle, a leading global confectionery brand.
- Benefits: Competitive salary, private medical insurance, 27 days leave, and flexible working options.
- Other info: Enjoy a supportive culture and opportunities for personal growth.
- Why this job: Be part of a dynamic team creating joy through beloved candy brands.
- Qualifications: 3 years in FMCG Customer Service, SAP proficiency, and strong communication skills.
Join to apply for the Customer Services Representative role at Perfetti Van Melle. Perfetti Van Melle has been creating some of the world’s most loved candy brands for more than 100 years. From Mentos to Chupa Chups, our brands bring joy every day.
Location: Old Windsor, United Kingdom
Contract: Permanent, Full-time
Team: Plan & Deliver | Supply Chain Management
Our colleagues in the Plan & Deliver (Supply Chain) team are eager to team up with you to ensure everyone can enjoy our delicious freshmakers and sweets every day.
Where we need you:
The Customer Services Representative plays a key role in supporting effective supply chain management through end-to-end customer order management. Acting as a vital link between customers, sales, logistics partners, and internal teams, you’ll help deliver outstanding service while ensuring smooth order‑to‑invoice processes. This role is office‑based in Old Windsor, supporting close collaboration with internal teams and partners. Following a successful probation period, flexible hybrid working opportunities may be available.
Your core responsibilities at a glance:
- Manage customer orders from receipt through to dispatch and invoicing, including EDI orders
- Investigate and resolve customer enquiries related to stock availability, deliveries, pricing, and product information
- Process claims, returns, damages, and credit notes in collaboration with Finance
- Maintain accurate customer master data and sales conditions in SAP
- Act as a daily point of contact for customers, sales teams, and 3PL logistics providers
- Contribute to supply chain KPIs, continuous improvement initiatives, and cost‑saving projects
- Build strong working relationships with customers and internal stakeholders to meet service level targets
The ingredients of Perfetti Van Melle – is this your flavour?
We are Taste Makers in Candy! As the third‑largest confectionery company in the world — and the second in Europe — we’re on a journey to become the very best at making candy. And we need great colleagues to make that happen.
What makes us unique:
- Empowering – Growth and development opportunities tailored to you
- Fun – A family‑like culture, team events, and yes… a candy company!
- Innovation – Active engagement in health, sustainability, and food safety
- Dynamic – Operations in 30+ countries and a business that’s always evolving
The ideal recipe for our new Customer Services Representative:
- At least 3 years’ experience in an FMCG Customer Service role
- Strong understanding of end‑to‑end supply chain processes, KPIs, and operations
- Experience working with 3PL warehousing and logistics providers
- Proficient in SAP (SAP S/4HANA preferred) and confident with Excel
- A customer‑first mindset with excellent communication and problem‑solving skills
- Fluent in spoken and written English
- Comfortable working on‑site and commuting daily to our Old Windsor office
What we offer:
- Competitive salary + bonus
- Private medical insurance, dental cover, life assurance, and income protection
- 27 days annual leave (plus bank holidays)
- A beautiful office overlooking the River Thames in Old Windsor
- Flexible hybrid working opportunities after probation
- A supportive, inclusive culture where your contribution truly matters
At Perfetti Van Melle, we believe the strength of our team lies in diversity. We create a workplace where everyone feels welcome, respected, and empowered to grow. Ready to shape the future of sweets? Apply now and help us create even more sweet moments!
Customer Services Representative – UK FMCG in Windsor employer: Perfetti Van Melle
Join a leading confectionery company in Windsor, where we prioritise employee well-being and professional growth. Our vibrant work culture fosters collaboration and innovation, offering competitive salaries, comprehensive benefits, and flexible working arrangements after probation. With a focus on career development, we empower our employees to thrive in their roles while contributing to a dynamic supply chain environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Representative – UK FMCG in Windsor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Perfetti Van Melle. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Perfetti Van Melle before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Representative – UK FMCG in Windsor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Perfetti Van Melle:Your cover letter is your chance to shine! Tell us why you want to work at Perfetti Van Melle specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Perfetti Van Melle!
How to prepare for a job interview at Perfetti Van Melle
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
