Senior National Account Manager

Location

The Tea Building, Shoreditch, London (5 days/week in-office)

Reports to

Head of Sales

Works With

Supply Chain, NPD, Technical, Finance, Operations & Retail Partners

Employment Eligibility

• Must have full right to work in the UK
• At Perfect Ted, we believe in PRICE — our core virtues that shape everything we do:
• Progress
• We embrace growth, learning, and continuous improvement
• Resilience
• Challenges don't stop us; they push us to be better
• Intensity
• We move fast and execute with passion and purpose
• Consistency
• Greatness comes from showing up every day
• Entrepreneurialism
• We take ownership, think outside the box, and find solutions

Perfect Ted is on a mission to spread positive energy and help people feel their best, energised, focused and ready to take on the day, without compromise.

Founded in 2021, we've grown to become Europe's leading matcha brand and one of the UK's fastest-growing FMCG businesses.

Today, our products are stocked in thousands of retailers across the UK and internationally, with ambitious plans to continue scaling at pace.

We're a fast-moving, founder-led business where decisions happen quickly, ideas are encouraged, and everyone has the opportunity to make a real impact.

If you're looking for a role where you'll take ownership, work alongside an ambitious team and help shape the future of a category-defining brand, we'd love to hear from you.

Perfect Ted is looking for a

Senior National Account Manager to take ownership of a portfolio of major retail customers and help drive the next phase of our UK growth.

This is a high-impact, cross-functional role for someone who knows how to build strong customer relationships, lead complex commercial projects, and deliver exceptional execution from opportunity through to launch.

You'll be the commercial owner for your customer portfolio, working closely with Supply Chain, NPD, Technical, Finance and Operations to ensure we deliver best-in-class partnerships while identifying new opportunities for growth.

You'll also line manage a Sales Executive, providing coaching, direction and support to ensure customer administration, follow-ups and internal coordination are delivered to an exceptional standard.

• Account Management & Customer Relationships
• Own and grow relationships across a portfolio of major retail customers
• Act as the primary commercial contact for your accounts
• Build long-term strategic partnerships through exceptional customer service
• Identify opportunities to grow revenue, improve performance and strengthen customer relationships
• Lead regular business reviews, negotiations and commercial planning sessions
• Lead commercial projects from initial opportunity through to successful launch
• Coordinate cross-functional teams to ensure projects remain on track
• Manage multiple launches and commercial initiatives simultaneously
• Ensure customers receive a seamless experience across every stage of the process
• Own account plans, forecasts and commercial performance
• Manage customer P&Ls and deliver against revenue and margin targets
• Forecast accurately across monthly, quarterly and annual planning cycles
• Identify opportunities to improve profitability, execution and service levels
• Cross-Functional Leadership
• Partner closely with Supply Chain, NPD, Technical, Finance and Operations
• Align internal teams to deliver outstanding execution
• Remove roadblocks and keep projects moving at pace
• Drive collaboration across the business to deliver an exceptional customer experience
• Line manage and develop a Sales Executive
• Provide coaching, guidance and regular feedback
• Ensure account administration, reporting and customer follow-up are delivered to a consistently high standard

Requirements

• Must-Haves
• 5+ years' experience in an FMCG commercial, National Account or customer-facing role
• Proven experience managing and growing major retail customer relationships
• Strong commercial and financial acumen, including P&L ownership
• Experience forecasting against monthly, quarterly and annual targets
• Excellent project management skills and experience coordinating cross-functional teams
• Outstanding communication, negotiation and stakeholder management skills
• Highly organised, proactive and comfortable working autonomously
• AI-first mindset (non-negotiable)
• you actively use AI to improve the way you work.
• From analysing sales data and building customer presentations to forecasting, planning, reporting and streamlining day-to-day tasks, you're always looking for new AI tools and workflows that increase quality, efficiency and commercial impact.
• Nice-to-Haves
• Experience working with UK grocery retailers
• Food & drink or FMCG experience
• Experience within a founder-led or high-growth business
• The Ideal Candidate Is
• Commercially sharp and customer obsessed
• An exceptional relationship builder who earns trust both internally and externally
• Calm under pressure and comfortable managing multiple priorities
• Highly organised with excellent attention to detail
• A proactive problem solver who takes ownership and makes things happen
• Collaborative, positive and energised by working in a fast-paced environment
• Excited by helping build one of the UK's fastest-growing consumer brands
• EMI Options Scheme (real equity upside in one of the UK's fastest-growing brands)
• £1,000 annual Learning & Development budget
• 25 days annual leave, plus bank holidays
• A beautiful Shoreditch office full of ambitious, high-performing people
• The opportunity to make a genuine impact in a business growing at exceptional speed
• TLDR

Perfect Ted is looking for a Senior National Account Manager to own a portfolio of major retail customers and help drive the next phase of our growth.

You'll build strategic customer relationships, own commercial performance, lead cross-functional projects and manage a Sales Executive, ensuring every partnership is delivered to the highest standard.

If you're commercially driven, customer obsessed and thrive in a fast-paced FMCG environment where you'll have genuine ownership and influence, we'd love to hear from you.

HOW TO APPLY

Recruitment Agencies

We're currently managing hiring directly and are not partnering with external recruitment agencies for this role.

Any unsolicited CVs sent to Perfect Ted or team members will be treated as direct applications.

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