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- Tasks: Manage daily operations, ensuring drivers are on time and vehicles are maintained.
- Company: Join a growing group travel company providing exciting trips for tourists.
- Benefits: Enjoy a shift pattern of 5 days on, 3 days off and potential career growth.
- Why this job: Be part of a dynamic team, making travel experiences memorable for clients.
- Qualifications: Must have a Coach Drivers CPC licence, PSV, and management experience.
- Other info: Ideal for those in the travel industry looking for a new direction.
As part of my clients’ expansion, they are seeking an experienced Duty Operations Manager to join this growing group travel company who provide trips for tourists for day trips and short breaks using their own fleet of vehicles. The role is based near Heathrow.
Candidates must have a Coach Drivers CPC licence and PSV and experience of managing coaches/PSV vehicles.
The responsibilities will include:
- Ensuring Drivers report for duty on time
- Purchasing uniforms on behalf of new and existing drivers
- Ensuring Drivers are fully conversant with their work schedule and know their route
- Monitoring work performance
- Following up on late pick-ups, complaints etc.
- Liaising regarding day-to-day vehicle maintenance issues with the engineering department
- Building strong relationships with clients
- Preparing and submitting reports
- People Management and Project Management
- Producing timetables and schedules
This is a busy and diverse role working a shift pattern which is 5 days on and 3 days off. Ideally, you will have experience in a similar environment or could be a Coach Driver who would like a change in direction, who has excellent IT skills and the ability to manage the operation. Ideal candidates will have experience working for travel industry, coach companies, bus companies etc.
If you live within easy commuting distance of the Heathrow area, Hayes, Hillingdon, Slough, Iver, Uxbridge or surrounding areas, ideally have a current CPC licence and experience in a similar role, please apply now.
Duty Operations Manager employer: Perfect Team
Contact Detail:
Perfect Team Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Operations Manager
✨Tip Number 1
Familiarise yourself with the specific requirements of the Duty Operations Manager role. Understand the importance of the Coach Drivers CPC licence and PSV, as well as the day-to-day responsibilities like managing schedules and liaising with drivers. This knowledge will help you speak confidently about your relevant experience during any interviews.
✨Tip Number 2
Network within the travel and transport industry, especially with professionals who have experience in coach operations. Attend industry events or join online forums to connect with others in similar roles. Building these relationships can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss your people management skills and how you've successfully handled operational challenges in the past. Think of specific examples where you improved performance or resolved issues, as this will demonstrate your capability to manage a busy and diverse role effectively.
✨Tip Number 4
Research the company’s values and recent developments in the group travel sector. Being knowledgeable about their operations and demonstrating your enthusiasm for their mission can set you apart from other candidates during the interview process.
We think you need these skills to ace Duty Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing coaches or PSV vehicles. Include specific examples of your previous roles, especially those that demonstrate your ability to manage operations and people effectively.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your experience with driver management, scheduling, and any relevant IT skills that would benefit the role.
Highlight Relevant Qualifications: Clearly state your Coach Drivers CPC licence and PSV qualifications in your application. This is crucial for the role, so make sure it stands out in your documents.
Showcase Your Industry Knowledge: Demonstrate your understanding of the travel industry and coach operations in your application. Mention any previous experience in similar environments and how it has prepared you for this role.
How to prepare for a job interview at Perfect Team
✨Know Your Transport Regulations
Familiarise yourself with the relevant transport regulations and compliance standards, especially those related to coach operations. This knowledge will demonstrate your expertise and commitment to safety during the interview.
✨Showcase Your People Management Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your ability to motivate drivers, handle complaints, and build strong relationships with clients, as these are crucial for the role.
✨Demonstrate Your IT Proficiency
Since the role requires excellent IT skills, be ready to discuss any software or systems you’ve used for scheduling, reporting, or managing operations. This will show that you can adapt to their operational tools quickly.
✨Prepare for Scenario-Based Questions
Anticipate questions about how you would handle specific situations, such as late pick-ups or driver performance issues. Practising your responses will help you convey your problem-solving abilities effectively.
