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- Tasks: Manage client accounts and ensure smooth property operations with excellent customer service.
- Company: Established Block Management company in Borehamwood, known for exceptional client service.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Join a stable company with low staff turnover and make a real difference in property management.
- Qualifications: Experience in block management and strong communication skills required.
- Other info: Immediate interviews available; must be local and have own vehicle.
The predicted salary is between 36000 - 60000 £ per year.
My client is a very well established Block Management company based in Borehamwood, Herts who provide an exceptional service to their clients, freeholders and leaseholders across the Home Counties and some in London. They are seeking an experienced and qualified Block Manager ideally with IRPM or TPI to join their team. You will manage your own portfolio of client accounts, having your own Assistant working alongside you to manage the day-to-day enquiries.
The role responsibilities include:
- Managing Clients and Lessees in the effective management of the property portfolio by providing efficient and accurate administrative support for the day-to-day running of each block or development.
- Responsibility for good all-round excellent customer service.
- Dealing with customer queries verbally and in written form.
- Taking ownership of day-to-day maintenance matters, ensuring the process (from the problem being reported to its completion) is handled effectively and efficiently.
- Placing orders with suppliers and liaising with them accordingly (via the Assistant).
- Managing e-mails and ensuring all filing is up to date.
- Liaison with support staff.
- Dealing with section 20’s.
- Assisting with the issuing of all letters to customers.
- Handling insurance claims (acting as post box).
- Managing your own portfolio (by improving legal/Lease knowledge and gaining experience of meetings/site visits).
- Raising jobs on the database and dealing with access arrangements for suppliers.
- Ensuring when orders are raised the correct fund and heading is always used.
- Completion of jobs, addressing any problems which arise (or you identify may arise) or where there is a knowledge gap.
- Attending meetings with clients to discuss Accounts and renewals and major projects.
- Setting and managing budgets for clients.
- Negotiating new contracts with clients.
- Raising ad-hoc problems regarding workloads and matters of a more urgent nature, as and when they occur.
The company has a very low turnover in staff. Candidates must live within easy commuting distance of Borehamwood, Herts and have their own vehicle. Please apply now; immediate interviews available.
Block Manager in Borehamwood employer: Perfect Team
Contact Detail:
Perfect Team Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Block Manager in Borehamwood
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and client feedback. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Block Manager role. Personal connections can give you an edge!
✨Tip Number 3
Prepare for common interview questions specific to block management. Think about scenarios where you've successfully managed client relationships or resolved maintenance issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can leave a lasting impression. Plus, it shows your enthusiasm for the role and the company!
We think you need these skills to ace Block Manager in Borehamwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Block Manager role. Highlight your experience in property management, customer service, and any relevant qualifications like IRPM or TPI. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that relate to managing client accounts and handling maintenance matters. Let us know why you’re excited about this opportunity!
Showcase Your Communication Skills: Since the role involves dealing with clients and lessees, it's crucial to demonstrate your communication skills. Whether it's in your CV or cover letter, make sure to highlight your ability to handle queries both verbally and in writing. We love clear communicators!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Perfect Team
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of block management and relevant regulations. Familiarise yourself with terms like IRPM and TPI, as well as the specific responsibilities mentioned in the job description. This will show that you're not just interested in the role but also understand what it entails.
✨Showcase Your Customer Service Skills
Since excellent customer service is a key part of the role, prepare examples from your past experiences where you've successfully handled client queries or resolved issues. Be ready to discuss how you approach customer interactions, both verbally and in writing, to demonstrate your ability to manage relationships effectively.
✨Demonstrate Problem-Solving Abilities
The role involves taking ownership of maintenance matters and ensuring they are resolved efficiently. Think of specific instances where you've identified problems and implemented solutions. Highlight your proactive approach and how you ensure tasks are completed from start to finish.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the Block Manager role. This not only shows your interest but also helps you gauge if the company is the right fit for you.