Order Management Specialist

Southampton | Permanent | Manufacturing

We\’re looking for an experienced and proactive Order Management Specialist to join a dynamic manufacturing business based in Southampton. If you\’re someone who thrives in a fast-paced production environment, enjoys problem-solving, and excels at communication and coordination, this could be a great opportunity for you.

In this critical role, you\’ll oversee end-to-end order processing from capturing customer orders to ensuring timely fulfilment, working closely with planning, sales, and production teams to deliver exceptional service and on-time delivery.

Key Responsibilities

1. Order Processing: Monitor and manage the shared inbox to ensure all customer orders are accurately captured, reviewed, and processed in line with departmental targets.
2. Scheduling & Acknowledgements: Coordinate with planning teams to provide timely order confirmations and ensure product launches stay on track.
3. Prioritisation & Delivery Management: Prioritise orders effectively to meet delivery commitments and manage customer expectations.
4. Lead Time Monitoring: Track product lead times and escalate any deviations from agreed timelines.
5. Customer Communications: Act as the main point of contact for internal and external stakeholders, ensuring clear communication around order progress and any changes.
6. Issue Resolution: Proactively address order-related issues or delays and communicate solutions clearly and promptly to customers.

What You\’ll Bring

Essential Experience:

• 3-5 years experience in order management or order processing within a manufacturing environment.
• Proven experience working with production and delivery planning (S&OP).
• Comfortable working alongside sales teams and communicating across departments.
• Proficient in Microsoft Office, particularly Excel.

Desirable Experience:

• Familiarity with ERP systems such as Winman and/or SAP.
• Knowledge of value stream thinking and production optimisation techniques.

Ideal Candidate Profile

• Strong analytical and problem-solving skills with meticulous attention to detail.
• Excellent verbal and written communication skills, able to liaise confidently across all levels.
• Organised, proactive, and self-motivated, capable of managing workload with minimal supervision.
• A structured and methodical thinker with the ability to manage multiple tasks and priorities.
• Adaptable and resilient, able to thrive in a dynamic manufacturing environment.

If you\’re a solution-focused professional who enjoys making processes more efficient and keeping things moving, we\’d love to hear from you.

Apply now to be a key part of a business committed to quality, delivery, and customer satisfaction.

#J-18808-Ljbffr